Service Excellence Manager

Service Excellence Manager Primary Details

Time Type:
Full time

Worker Type:
Employee

• London with hybrid working
• Be part of a supportive, inclusive, and collaborative environment

Following sustained and continued growth plans, we have a newly created and unique opportunity as a Service Excellence Manager within our Service Excellence team and wider Operations function here at QBE.

The role will take responsibility for significant business transformation initiatives across UK Underwriting and Operations combining operational improvement, process redesign and technology-enabled change to deliver measurable business outcomes.

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

• Lead complex cross-functional transformation initiatives.
• Design and deliver future-state operating models and processes.
• Partner with business and technology teams to deliver solutions.
• Manage stakeholders across multiple functions and levels.
• Identify, track and realise benefits.
• Manage risks, dependencies and delivery plans.
• Ensure successful implementation and adoption of change.
• Drive continuous improvement and standardisation opportunities

• Previous change delivery experience.
• Excellent stakeholder management and influencing skills.
• Experience of process redesign and improvement.
• Comfortable operating across business and technology teams.
• Strong problem-solving capability.
• Able to lead delivery across complex environments.

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 30 days holiday a yearwith theoptionto buy up to 2additionaldays.
• Flexible working-balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension –you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

• Winner:
  Commercial Lines Insurer of the Year
• Winner:
  Reinsurer of the Year - QBE Re
• Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
• Winner:
  Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance

• Coaching
• Cost Management
• Critical Thinking
• Delivery Management
• Intentional collaboration
• Managing performance
• Negotiation
• Performance Management (PM)
• Process Improvements
• Project Delivery
• Risk Management
• Stakeholder Management
• Strategic Thinking
• Team Management
• Waterfall Model

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.