Outpatients Supervisor

Main area Outpatients Grade Band 3 Contract 7 months (Fixed term until 30.09.26 linked to Trust change programme) Hours Part time - 35 hours per week (Monday - Friday) Job  
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Employer University Hospitals of North Midlands NHS Trust Employer type NHS Site County Hospital Town Stafford Salary £25,760 - £27,476 per annum, pro rata Salary period Yearly Closing 19/08/2026 23:59

At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.

The post holder will support the Team Leader in supervising and managing the Receptionists and Administration teams within Outpatients Directorate which involves managing staff in accordance to Trust policy and supporting the Directorate to achieve any NHS national targets and internal key performance indicators.

The post holder will support the Team Leader in supervising and managing the Receptionists and/or other teams within Outpatients Directorate which involves managing staff in accordance with Trust policy and supporting the Directorate to achieve any NHS national targets and internal key performance indicators.

Most members of staff in the Trust have a responsibility for supporting the delivery of Planned Care Services, and the achievement of Cancer and RTT targets, whether in a supportive role, or in terms of providing hand‑on care. Application of the national rules and guidance is critical in relation to treating patients in a timely manner and chronologically, whether by clinical priority or in terms of length of wait.

As part of the administrative support structure, the post-holder is responsible for adhering to the Trust’s Access Policy and Standard Operating Procedures.

The post holder will also require excellent communication and interpersonal skills and the ability to work flexibly is essential. The post-holder will ensure that confidentiality as outlined in the Data Protection Act 1998 is adhered to at all times.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co‑created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

• To act as the first point of contact to any staff based within the Reception and/or other teams within Outpatients Directorate.
• To devise staff rota’s, ensuring there is enough cover to meet the demands of the service.
• To authorise and manage any annual leave requests.
• To manage staff in accordance to Trust policy.
• To communicate work procedures to the teams and to provide training to staff as and when this is necessary.
• To work with the Team Leader in achieving NHS national targets and key performance indicators.
• To ensure that the patient Access Policy is adhered to at all times and communicate any issues accordingly.
• To supply information to individuals and…