Customer Services Assistant Defence Posted Catering Job Stafford area,England UK,Retail

Position: Customer Services Assistant NEW Defence Posted today £12.76 per hour Catering

We’re currently recruiting a dedicated Customer Services Assistant (Zero Hours) to help ensure the smooth running of the operations in Defence on a permanent casual basis, contracted to 0 hours per week.

As a Customer Services Assistant (Zero Hours), you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Overall Purpose of the Role

To perform a variety of tasks associated with food production, front of house services and any general support required with due regard to all Health & Safety and Food Safety regulations. To perform general duties which support the efficient running of a contract or unit in line with contractual requirements.

Key Responsibilities

Customer and Client Satisfaction Duties/Tasks

To be polite, professional and friendly at all times with customers, clients and colleagues.
To ensure the highest level of customer care is adhered to at all times.
To demonstrate a can‑do attitude towards individual customer requests and strive to exceed customer expectations.
To maximise all sales opportunities through selling techniques.
To accept payment and give change to customers, including operating a till.
To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice.
To actively gain customer feedback, passing information gained onto your line manager.

Measures

Positive Customer and Client Feedback.
Maintain a professional image.
Queue times are minimised.
Till checks are accurate.
Evidence of upselling.
Increase in sales.
Demonstrates a full understanding of the products available.
Mystery shopper score is above 80%.

Market Leadership

Duties/Tasks

To always look out for opportunities to develop our service.
As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiency.
To prepare, produce and serve food to the brand standard applicable to the site/unit.

Measures

Successful Brand Audit results.
Communicate sales leads.
Marketing and promotions information is communicated appropriately.

Preferred Employer

Duties/Tasks

Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required.
Be prepared to attend all relevant training sessions and meetings.
To promote Compass Group and maintain a positive company image.

Measures

Can‑do attitude.
100% attendance and implementation of skills learned.

Operational Excellence

Duties/Tasks

To make sure you are aware of, and meet the legal and Company requirements for fire, safety, health and hygiene.
To report health and safety issues to your line manager, including all accidents and near misses.
To promote good safety habits and methods of work.
To serve customers with hot and cold food and beverages on a counter during service times.
To ensure all displays, counters and seating areas comply with company and statutory health and hygiene requirements.
To assist in the preparation of hospitality as required.
To clean all work areas during and after use and remove all waste to the appropriate area.
To observe and comply with all company and unit procedures relating to cash handling and security, reporting any issues to the catering manager.
To maintain temperature records as required and to report any variance.
To operate machinery as shown and trained to do so, ensuring that the equipment is used safely and in accordance with current regulations and company policies.

Measures

All company/client policies and procedures are adhered to.
Wastage is minimal.
Profit protection audit score is positive.
Cleaning schedules are maintained and accurate.

Health & Safety

Complete the One Compass Welcome prior to the commencement of employment.
Receive, read and understand the contents of the Employee Guide to Working with Compass.
Take reasonable care for your own health and safety and that of others who may be affected by what you do or fail to do.
Co‑operate with your line manager on HSE matters.
Correctly use…