Account Manager - Wessex & Welsh Water

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The Lanes Group are the UK’s largest independent provider of water and wastewater solutions and services. We play a vital role in always maintaining the seamless operations of the nation’s water systems.

Formed in 1992, our half a billion-pound turnover ensures continued expansion for market share. Our key differentiator is our 4000+ staff and our resource pool that includes the most innovative fleet, plant and equipment the market has to offer.

We are the UK’s largest end‑to‑end drainage solution provider with depots strategically located across the UK from Aberdeen to Plymouth, ensuring round‑the‑clock coverage for customers and clients alike.

Responsible for overseeing and managing client relationships for the growing company. The role’s main focus will be to prioritise client satisfaction, set targets and promote healthy relationships between the company and customers.

Location: Stafford

Salary: £45 000.00

Hours: Monday to Friday – 40 hours per week.

• 24 days holiday plus Bank Holidays
• Pension
• Death in service
• Company car/car allowance
• Company bonus scheme
• On‑call payments to manage the reactive workload at evenings and weekends

• Senior representation for the company, working with crucial clients and partners.
• Negotiating and closing agreements with large customers, including agreeing reasonable and achievable SLAs and KPIs.
• Creating and monitoring targets and metrics for national accounts, suggesting improvements where appropriate.
• Meeting clients and account managers regularly to ensure strong relationships.
• Following up on complaints and queries on behalf of clients.
• Providing timely and effective solutions aligned to client needs.
• Taking a leadership role in presentations and proposals for national accounts.
• Monitoring and identifying market trends, competitors and new sales leads.
• Pricing contracts to achieve the company’s gross margin expectations.

• Experience in a regional or national account manager position.
• Experience managing multi‑faceted complex business relationships.
• Knowledge of managing end‑to‑end business processes.
• A sales background with a demonstrated history of sales performance.
• Knowledge of CRM systems.

In joining the Lanes Group, the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well‑being, growth and safety of our employees. Through continuous training, professional development opportunities and a supportive environment that values every individual’s unique contribution, we empower our team to uphold the highest standards of integrity, collaboration and inclusivity.

Clearflow, AQS, SUS and other specialist service providers are part of our range of established subsidiaries, complementing the specialist service of Lanes by both work type and geography. Increasing our overall capability, assets and offering to our customers.

We are an equal opportunities employer and welcome applications from under‑represented members of the community.