Business Support Administrator

Our Family Hubs are a local support centre for families with children and young people aged 0‑19 years, (aged 25 with Special Educational Needs & Disabilities (SEND)).

They are a place:

• to get help, information, advice, guidance and support to overcome difficulties and build stronger relationships.
• that provides a multiagency offer that can be accessed face to face or virtually.

The post available is 18.50 hours per week at Staffordshire Moorlands Family Hub, Biddulph.

Hours of work Monday and Tuesday 8.30 am – 5.00 pm and Wednesday 8.30 am – midday.

You will provide excellent customer care and a professional reception service meeting and welcoming families, children and young people (0‑19 years) into our Family Hubs.

You’ll also:

• manage incoming telephone calls, emails and enquiries about services
• register new service users and signpost to relevant activities and provision within the district
• data inputting
• provide information, advice and guidance

You’ll have good organisational skills and experience of using a wide range of IT systems including MS Office.

As a minimum you’ll also need:

• good communication skills because you’ll interact with lots of people on the phone, in person and by email
• a flexible approach to work as sometimes things can change, and so you’ll need to be able to prioritise work and sometimes change tasks quickly
• a passion to always give the best service

You will be based in Staffordshire Moorlands Family Hub, Biddulph.

Please ensure that you outline how you meet the person specification within your application.

For further information, please contact Amanda Rowley, Family Hub Manager, Staffordshire Moorlands Family Hub (amanda,).

Interviews will be held on the 7th August 2026.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all backgrounds and communities.

As part of our commitment to safeguarding, this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and spent reprimands, formal warnings, cautions and convictions in your application.