Patient Registration Representative

Overview

Patient Registration Representative at Kid Med Urgent Care

Location:

Fredericksburg, VA

Salary/Compensation: $15.00-$15.75; $17.00-$18.15 (varies by posting)

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Job Summary:

The Patient Registration Representative will perform various duties such as registering patients in a fast-paced environment, while maintaining accuracy and efficiency.

Note:

This description reflects the duties and qualifications typically expected for this role and may be updated over time.

• Entering patient demographic and insurance information accurately.
• Registering telemedicine patients through the electronic medical record (EMR) system.
• Serving as the primary contact between patients and the medical personnel.
• Greeting patients upon arrival with a friendly demeanor and helpful attitude.
• Confirming insurance eligibility.
• Collecting co-pays and balances due at the time of registration.
• Reconciling payments at the end of each shift.
• Addressing accounts that are past due at the time of registration.
• Answering incoming phone calls and forwarding to the appropriate parties.
• Interpreting billing statements.
• Posting incoming Account Receivables payments.
• Participating in mandatory trainings and attending staff meetings.
• Assisting in the duties required to properly open and close the building to receive patients.
• Faxing and/or emailing confirmed lab results to the appropriate parties.
• Requesting pre-authorization of credit cards.
• Setting up installment payment plans.
• Practicing and promoting positive customer and peer relations.
• Maintaining a clean work environment (i.e. ensuring that the work area and staff lounge are tidy and all equipment and utensils are put away at the end of each shift).
• Reporting all parent/patient complaints to the manager in a timely manner to allow for appropriate actions to be taken.

• Computer literacy (log in, log out, search engines, etc.).
• Knowledge of electronic medical record (EMR) systems.
• Strong telephone and in-person communication skills.
• Outstanding customer service and interpersonal skills.
• Knowledge of HIPAA and PHI (Protected Health Information) laws/regulations.

• High School Diploma or GED required.
• Ability to type 40 WPM with 90% accuracy.
• One year experience in patient registration (preferred).
• One year experience with health insurance (preferred).

• Seniority level:
  Entry level.
• Employment type:
  
  Part-time.
• Job function:
  Health Care Provider.
• Industries:
  Medical Practices.

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