Global NOSC Technician

Global NOSC Technician

Onsite in Stafford, VA or Tampa, FL

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Summary:

The Technician, Global NOC manages, monitors and maintains communications equipment, monitors network performance, and resolves remote user and hub problems as required. The role also manages activations, transitions and restoration of services and escalates technical issues to Senior Technician, Global NOC when access or communication problems cannot be resolved.

• The Technician, Global NOC works with customers to troubleshoot and restore remote access problems and maintains a high level of satellite communications for our customers and assists with any transmission inquiries, problems, involving a broad range of satellite communications and network services.
• Helps end users access the satellite.
• Isolates and restores service to customer networks.
• Achieves a high rate of problem resolution/trouble closure on initial call.
• Provides network support and escalates technical issues to Senior Technician, Global NOC when access or communications issues cannot be resolved.
• Provides real‑time status on MEO/GEO communications network traffic.
• Gathers load and demand information to continuously optimize network performance and ensure quality of service and reliability to customers.
• Provides guidance and direction for Field Service Representatives (FSRs) in troubleshooting complex satellite communication networks.
• Manages and monitors communications networks, resolves remote user and hub problems as required, and manages activations, transitions and restoration of services.
• Performs system troubleshooting, log retrieval via remote connections.
• Performs all tasks and duties required to capture and facilitate reporting processes for internal and external interfaces per defined standards.
• Keeps customers informed regarding communication restoration by providing regular updates until problems are resolved and service is restored.
• Meets and/or exceeds the requirements specified in Service Level Agreements.
• Monitors customer transmitted satellite carriers to ensure they are within parameters.
• Schedules vendor access to remote locations for repair and maintenance as required.
• Maintains records of maintenance and repairs of customer networks.
• Other duties as assigned.

• A minimum of 3–5 years’ technical experience in Networking, IT, or satellite telecommunications fields.
• Experience with satellite communications equipment, microwave systems, radio systems, antenna tracking systems, or fiber‑optic systems.
• Ability to troubleshoot satellite/data problems remotely, over the phone, or via e‑mail.
• Ability to work well in a 24/7/365 shift environment.
• Ability to prioritize, isolate problems, and restore communications to operational status.
• Requires carrying a cell phone 24/7 and responding to business requirements.
• Military experience as a satellite operator is a plus.
• Satellite Earth station and teleport experience is a plus.
• Excellent customer service and interpersonal skills.
• Able to work independently and possesses excellent multi‑tasking skills.
• Familiar with the Return Materials Authorization process.
• Ability to sit for long periods of time in front of a computer.
• Excellent communication skills (both oral and written).
• Demonstrated working knowledge of MS Office and Visio.
• Occasional travel may be required.
• Candidate must have or have the ability to obtain and hold a DOD Secret clearance.

SES Space & Defense is an Equal Opportunity and Aff. Employer. SES Space & Defense is committed to workplace diversity, equity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by local, state, or federal law.