More jobs:
CSR Supervisor - Caregiver Program
Job in
Stafford, Stafford County, Virginia, 22554, USA
Listed on 2026-01-12
Listing for:
KSA Integration
Full Time
position Listed on 2026-01-12
Job specializations:
-
Management
Operations Manager, Program / Project Manager
Job Description & How to Apply Below
CSR Supervisor – Caregiver Support Program
Join to apply for the CSR Supervisor - Caregiver Support Program role at KSA Integration
Position OverviewThe Customer Service Supervisor will lead a team of Customer Service Representatives, ensuring service quality, SLA compliance, and continuous improvement.
Benefits- Medical, Dental, Vision (82% of employee premium paid by company, 25% towards dependents)
- HSA / FSA Medical Plans
- PTO
- Flexible Work Environment and Encourage Work/Life Balance
- 401K with Company Match
- es all federal holidays
- Professional Development/Tuition Reimbursement Program
- Annual Career Development Process
Full-time/Exempt
LocationHybrid – Stafford, VA Office
Anticipated Start DateMarch 2026
Position Responsibilities- Supervise daily operations of the customer service team.
- Monitor performance metrics and implement corrective actions.
- Provide coaching, training, and support to team members.
- Handle escalated issues and ensure compliance with policies.
- Maintain accurate records and adhere to privacy/security protocols.
- Bachelor’s degree or equivalent experience.
- 5+ years in customer service with 2+ years in a supervisory role.
- Experience managing call center operations.
- Ability to pass Tier-1 background investigation.
- Experience with government contracts or healthcare programs.
- Knowledge of HIPAA and accessibility compliance.
- Strong leadership and team-building skills.
KSA Integration is an equal opportunity employer.
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×