Deputy Program Manager - VA Caregiver

Join to apply for the Deputy Program Manager - VA Caregiver role at KSA Integration

Join to apply for the Deputy Program Manager - VA Caregiver role at KSA Integration

KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through three core capabilities: (1) data analytics, (2) comprehensive veterans support, and (3) business process improvement. We are a rapidly growing government contractor with a reputation for focused customer service, on-time performance, and continuous improvement. KSA has been recognized with the  Inc. Best Workplaces award, as well as the  Best for Vets list by Military Times, and won the  Department of Labor “Hire Vets” Platinum Medallion Award.

We are seeking a highly motivated and experienced Deputy Program Manager to join our team. The ideal candidate will have a strong background in providing Legal and/or Financial services, coupled with call center and customer service center experience, with a focus on ensuring compliance with established business rules and achieving key performance metrics. The Deputy Program Manager will assist in overseeing the delivery of Financial and Legal services to disabled veterans and their caregivers, supervising Customer Service Representatives (CSRs), Supervisors, Paralegals and Financial paraprofessionals, ensuring they meet performance goals and provide excellent customer service.

• Medical, Dental, Vision (82% of employee’s premium paid by company, 25% towards dependents)
• HSA / FSA Medical Plans
• PTO
• Flexible Work Environment and Encourage Work/Life Balance
• 401K with Company Match
• Observes all federal holidays
• Professional Development/Tuition Reimbursement Program
• Annual Career Development Process

Job Type: Full-time/Exempt

Location:

Hybrid – Stafford, VA Office

Anticipated

Start Date:

March 2026

• Assist Program Manager with governance, planning, and execution of contract deliverables.
• Oversee operational workflows and ensure SLA compliance.
• Coordinate staffing, scheduling, and resource allocation.
• Support risk management, incident response, and stakeholder communication.
• Prepare reports and assist with data analysis for monthly and quarterly reviews.

• Bachelor’s degree in business, legal, or related field (Master’s preferred).
• 10+ years of experience in program or operations management.
• Experience with call center operations and compliance-driven environments.
• Ability to pass Tier-1 background investigation.

• Experience supporting Department of Veterans Affairs programs.
• Familiarity with HIPAA, Section 508 compliance, and government contracting.
• Strong leadership and communication skills.
• Experience with 24/7/365 operations.

KSA Integration is an equal opportunity employer.