ASB Assistant

Location: Staines

Anti-Social Behaviour Resolution Assistant

Location:

Staines (Hybrid – 1 day per week in the office)
Rate: £23.85 per hour (Umbrella)

Contract:

Short-term temporary assignment
DBS:
Enhanced DBS required
Service Care Solutions are currently recruiting for an Anti-Social Behaviour Resolution Assistant to support a busy ASB team on a short-term temporary basis. This is an excellent opportunity for an experienced housing or ASB administrator to join a fast-paced service supporting frontline ASB operations.

The Role
You will provide high-quality administrative and operational support to the ASB service, assisting with case management, documentation, and coordination to ensure cases progress efficiently and compliantly.

Key Responsibilities
Prepare and draft correspondence, witness statements, incident schedules, and court application paperwork
Assist with compiling ASB case files for legal action and hearings
Update internal systems with accurate and timely case information
Arrange meetings, drop-ins, and appointments for ASB officers
Process supplier payments linked to ASB-related actions
Obtain and collate tenancy documentation
Monitor mediation referrals and case outcomes
Produce performance and monitoring reports for management Requirements
Previous experience in ASB, housing, or a similar local authority / housing association environment
Strong administrative skills with excellent attention to detail
Confidence handling sensitive and confidential information
Ability to manage a varied workload in a fast-paced setting
Enhanced DBS (or willingness to obtain one)

This role offers hybrid working with 1 day per week in the Staines office, making it well suited to candidates looking for flexibility alongside a short-term contract.
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To apply or for more information, please contact:
George Westhead
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