Business Support Officer

The Business Support Officer provides essential administrative, compliance, and operational support across Connected Stars' supported accommodation and supported living services. The role ensures that compliance documentation, staff rotas and hours, recruitment records, financial administration, and organisational data are accurately maintained and audit-ready at all times, supporting the organisation's ability to evidence high-quality, well-governed services to Ofsted and CQC.

The post-holder acts as a central point of contact for administrative queries from managers, staff, and external stakeholders, ensuring the smooth day-to-day running of business support functions across all properties and services.

• Maintain accurate and up-to-date compliance files and registers for Ofsted and CQC across all services, including policies, certificates, and statutory documentation.
• Track renewal dates for certifications, risk assessments, DBS checks, training, and other compliance requirements, flagging expiries in good time.
• Support managers in preparing audit‑ready evidence packs and inspection files, ensuring documentation is organised and readily accessible.
• Assist with internal compliance audits and spot checks, recording findings and following up on outstanding actions.
• Support the maintenance of near miss logs, incident records, and prevention action logs, ensuring these are logged accurately and consistently.
• Help ensure property files, health and safety records, and maintenance logs meet regulatory standards.
• Support the Registered Manager in keeping the Statement of Purpose (and, where applicable, the Service User Guide) up to date and in line with CQC and Ofsted requirements.
• Support the Registered Manager in submitting statutory and notifiable events to CQC and Ofsted within required timescales, including safeguarding incidents, deaths, DoLS authorisations, serious injuries, missing episodes, and allegations against staff.
• Schedule and file independent visitor reports and internal quality assurance visits, tracking outstanding actions through to completion.
• Maintain MCA/DoLS documentation and best interest decision records for administrative completeness.
• Maintain the complaints and compliments log, ensuring responses are recorded and progressed within policy timescales.
• Support medicines management audits, including MAR chart spot checks and stock reconciliation records.
• Maintain missing-from-home logs and follow‑up documentation, and track LADO referrals and safeguarding referral records.

• Support the coordination and administration of staff rotas across services, ensuring safe staffing levels and shift coverage.
• Monitor and record staff hours, annual leave, sickness absence, and overtime, escalating discrepancies to line managers.
• Assist with processing timesheets and liaising with payroll to ensure accurate and timely submission of hours worked.
• Maintain up-to-date rota records and support managers in planning for shift changes, leave requests, and cover arrangements.
• Help ensure rota practices comply with working time regulations and organisational policy.

• Support the recruitment process, including advertising vacancies, coordinating interviews, and communicating with candidates.
• Maintain the Single Central Record (SCR), ensuring DBS checks, references, right-to-work verification, and qualifications are complete, accurate, and audit-ready for CQC and Ofsted inspection.
• Process pre-employment checks, including DBS applications, references, and right-to-work verification, maintaining accurate records.
• Maintain up-to-date staff personnel files, ensuring all mandatory documentation is complete and compliant with regulatory requirements.
• Support onboarding administration for new starters, including induction paperwork and system access.
• Maintain training records and support the tracking of mandatory and refresher training compliance.

• Process purchase orders, invoices, and expense claims in line with organisational finance procedures.
• Support budget monitoring by…