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Technical Freight Support Specialist
Job in
Staines-upon-Thames, Surrey County, TW15 2TQ, England, UK
Listed on 2026-03-01
Listing for:
Divalentinecalver Recruitment Ltd
Full Time
position Listed on 2026-03-01
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Technical Freight Support Specialist (Customs&Freight Forwarding Experience Required )
Location:
Ashford,Middlesex-Hybrid Type:
Full-Time Salary :£35kDOE&Negplusexcellent Benefits&hybrid working Client/Role Overview Ourclientisaleadingproviderofcustomsclearancesoftwareandservicesinthe
UK,assistingfreightforwarders,customsagents,andlogisticscompaniesstreamlineimportandexportprocessesbyensuringsmoothintegrationwith
HMRCsystemsandfacilitatingefficient,complianttradeoperations. The Service Deskisrecognisedforprovidingindustry -leadingsupportforawellknown
Freight
Softwaresystem,amatureclient/serverapplicationinservicesince
2011.Havingsuccessfullynavigatedusersthroughextensivefunctionalenhancementsandcriticallegislativeupdates,including CDS and NCTS . Duetocurrentexpansionthiswillbeanewkeyroleandexcitingtimestojoinandsupportthegrowingproductrangeandassistinbuildingacutting-edge,web-basedfront-endfromthegroundup. Theperson Weareseekinga Technical Freight Support Specialist withastrongbackgroundin customsdeclarationsand/orfreightforwarding tojoinour
Service
Desk.
Thisisauniqueopportunityforsomeonewithindustry-specificknowledgewhoislookingtotransitionintoorgrowwithinthefieldofsoftwareandapplicationsupport.
Thispersonmustbeanenthusiastic,self-startingproblemsolverwiththeabilitytolearnnewtechnologiesquickly.
Theidealcandidatewillbeacommunicativeteamplayerwithawelcomingandengagingdemeanour. Required experience Thecandidateshouldhavethefollowingexperience:
In-depthknowledgeof
UKcustomsdeclarationsand/orfreightforwarding. Experienceofcompleting Import&Exportentries Excellentcommunicationskills(bothverbalandwritten) withtheabilitytoworkbothindependentlyandaspartofteam. Haveagreatpersonality;youwillbeexpectedtoworkcloselywiththeteam,continuously learn,andactivelyshareknowledgewithothers. Haveaproblem-solving mindset,goodproblemanalysisandakeeneyefordetail Abilitytocopeunderpressureandmeetdeadlines Youmustalsobeenthusiasticandbewillingtoacceptnewchallenges. Excellentcustomerserviceskills/commercialawareness Nicetohaves Candidateswiththefollowingwillhaveanadvantage:
Knowledge of Sequoia Software Previousexperienceinacustomerservice/servicedeskrole. Befamiliarwith Windows,Windowsapplicationsand Microsoft Office products . Wevaluetherightmindsetoverperfectexperienceifyoubringindustryknowledgeandapassionforgreatcustomerservice,wellhelpyoubuildtherest. Why Join Us ? Bepartofacollaborativeandsupportiveteam. Receivetailoredtrainingin Service Deskmethodologiesandpractices . Makearealimpactonsystemscriticaltologisticsandtrade. Morebenefits-25daysholidays(increasingto
30) plusbankholidays,company pension,privatehealthcare,employeediscountschemeandgrouplifeassurance. Hybridworking2daysperweek
WFH.
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