QuickSTAT Customer Service Agent

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. By transporting medicines, you are not only delivering goods, you are making small and big moments possible for people around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

• Processing of consignment orders from clients via email, telephone and Quickonline, including routing, classifying service type, establishing a deadline and printing the job order.
• Managing the green light approval process for consignments destined to non-EU destinations.
• Assisting clients with continuous status notifications and performing necessary follow‑ups (relay flight and customs delays, proof of deliveries, additional charges, resolutions, etc.).
• Monitoring and handling client emails via the shared mailboxes.
• Calculating and arranging suitable temperature‑controlled packaging and logger supplies.
• Tracking and tracing consignments and providing the client with status updates throughout transit; processing daily reports and manifests.
• Monitoring and handling special alarms via Quick Track.
• Developing and maintaining good working relationships with clients.
• Collaborating with the pricing team to provide requested quotations in a timely manner.
• Providing assistance to and working alongside Customer Relationship & Key Account Managers to ensure client satisfaction and prompt actioning of client bookings and enquiries.

• Experience in customer service.
• Knowledge of freight forwarding (a plus).
• Knowledge of country‑specific rules and regulations regarding the importation and exportation of pharmaceutical products.
• Awareness of time zones for different regions.
• Excellent time‑management and problem‑solving skills.
• Good computer skills.

We reward commitment and expertise. Benefits include the contributory Kuehne+Nagel pension plan, Route 2 Rewards scheme offering discounts, benefits information, recognition and wellbeing centre access, employee assistance programme with 24/7 GP, legal and financial advice, and mental health counselling. We are a force‑friendly employer, proud holders of the Gold Covenant, and recognise the skills, expertise, and value service leavers bring to our organisation.