Concierge

About the Role
We're looking for a professional and personable Night Concierge to join our team  the first point of contact for residents and visitors, you'll be the welcoming face of the development, delivering outstanding customer service and ensuring the building remains a safe, secure, and pleasant place to live.

Where will I be working?

Full time at our Eden Grove site in Staines-upon-Thames (TW18 4ZT
)

Rota

Nights - 4 on 4 off shift pattern - 7 PM to 7 AM

What You'll Be Doing

• Providing a warm, professional welcome to all residents and guests

• Conducting regular building checks and ensuring communal areas are clean and secure

• Handling queries, complaints, and emergencies with calm and courtesy

• Monitoring CCTV and managing visitor access

• Managing deliveries and post in line with company procedures

• Issuing and logging keys responsibly

• Proactively addressing cleaning and maintenance issues

• Ensuring bikes are stored correctly and issuing warnings for unattended ones

What We're Looking For

• Excellent customer service and communication skills

• Calm, courteous, and professional under pressure

• Strong organizational skills and attention to detail

• Honest, reliable, punctual, and well-presented

• Able to use initiative and prioritise workload

• Confident handling complaints and difficult situations

Desirable Extras

• Experience with a reputable, market-leading developer

• SIA, door, and/or CCTV qualification

• Membership of a relevant professional association

What does RMG have offer you?

You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including:

• 27 days holiday plus all Bank Holidays

• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services

• Sponsorship for study and professional qualifications (up to 4 study days)

• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)

• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!