Digital Designer - Marketing

Location: Staines

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes' World's Best Employers 2025.

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

 Find your place. Transform your future  

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

 People transform when they Love What They Do  

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing

Manage and co-ordinate the design and development of a range of digital and print solutions across our business portfolio in line with commercial objectives. To drive internal and external customer engagement and advocacy, directly related to the development of a people-first culture, customer growth, value, experience and sales revenue. As brand custodian, maintain the Ricoh global brand guidelines values and localise for the UK market.
 
Own the design and development of Ricoh content and develop sound UX and UI solutions across our digital portfolio (websites, platforms, digital tools, newsletters, emails campaigns, social media, graphic/illustration, animation, video, and audio content); including initial development, (informed from customer insights and industry trends), creation of user personas, storyboards, wireframes, conceptualisations, user flows and use cases.  

Conceptualise and produce engaging content to increase the interactivity of online experiences for Ricoh customers. Ensure correct formatting and consistent design language for printed assets. Provide specialist input on all creative output, ensuring it is in line with business priorities and strategic objectives. Build inclusivity and accessibility into content output and provide support with accessibility (WCAG) guidelines through content and digital design.  

Optimise and refine designs based on feedback, data analysis, and A/B testing results to continuously improve campaign and content performance and ensure optimal user experience.  

Work with the Digital team on continuous maintenance and updates to the Company's websites, as well as other digital tools and platforms. Help optimise the Company's SEO rankings globally through content and design and support on metrics gathering and reporting. Optimise Social Media content, both organic and paid, responding to market trends and reviewing competitors to drive brand awareness and lead generation.

Manage design agencies and external providers to deliver best-in-class content and design assets. This includes full project management, from brief to delivery, including writing detailed briefs; reviewing assets to ensure a high quality of output; managing internal stakeholders' requirements and approvals; ensuring the delivery of content on time and within budget.  

Implement and continuously optimise key processes to ensure transparency and efficiency. Provide communication and content updates with the wider marketing team on weekly stand-up calls to ensure alignment and delivery timescales are met.  

Ensure version control across all digital assets, preparing design files for the centralised system so that final artwork can be utilised across the business and between agencies. Responsibility for upkeep of the central system to ensure creative files are accessible and organised.  

Manage and co-ordinate budgets and cost of agency retainers, projects and suppliers. Continually monitor spend, retainer reports and metrics, aligning tool licences and budgets in accordance with usage to ensure greater efficiency of resources.  

Act as brand custodian - be a point of contact to…