Junior Technical Support Engineer - Networking & Scripting

Overview

We're hiring a smart, curious junior Technical Support Engineer who enjoys understanding how things really work — networks, operating systems, logs and scripts — and can explain it clearly to customers. This is a great opportunity for someone early in their career who's technically solid, hungry to learn, and wants exposure to enterprise-scale SaaS environments.

• Troubleshooting customer issues across networking, OS and automation components
• Analysing logs on Windows and Linux systems
• Reading and understanding scripts to diagnose issues
• Explaining technical problems clearly to non-technical users
• Owning support cases and working through issues end to end

• 1-3 years' experience in technical support, IT support, NOC, service desk or similar
• Good understanding of networking fundamentals (DNS, TCP/IP, HTTP/HTTPS)
• Working knowledge of Windows and Linux
• Ability to read and understand scripts - any language - preferred Java Script
• Strong communication skills and confidence dealing with customers
• Curious mindset - you ask why, not just what

Apply

If you enjoy troubleshooting, learning fast, and building strong technical foundations, apply with your CV or get in touch for a quick conversation.