AI Principle Technical Consultant

The AI Principle Technical Consultant who can bridge deep Service Now platform expertise with modern AI capabilities. You'll design, build, and deploy AI‑powered solutions that accelerate delivery for our services teams, partners, and customers. This is a hands‑on role that combines technical implementation with consulting skills—you’ll need to understand real delivery challenges and translate them into practical AI solutions. We’re looking for a Senior Technical Consultant who can bridge deep Service Now platform expertise with modern AI capabilities.

You will design and implement AI systems with Now Assist skills, AI Agents, and Workflow Data Fabric, relying on strong programming abilities across various languages and frameworks. You'll design, build, and deploy AI‑powered solutions on the Service Now platform and using 3rd‑party tools. This is a hands‑on role that combines technical implementation with consulting skills—you’ll need to understand real delivery challenges and translate them into practical AI solutions.

What you get to do in this role:

• Design and implement AI solutions on the Service Now platform
• Stay current with emerging AI capabilities and evaluate their applicability to our platform and use cases
• Develop solutions specific to user requirements gathered in workshops
• Coordinate activities with other developers to ensure that Now Assist and platform functionality is designed to support the overall program objectives
• Ensure that best practices in implementation AI solutions are followed
• Evaluate new technologies and 3rd‑party AI tools for use in the expert services organization
• Stay ahead of the Service Now platform roadmap, evaluating new AI features as they release and determining how they can accelerate delivery
• Develop deep expertise in Now Assist across workflows‑understanding its configuration, customization, and optimal use cases for different implementation scenarios, We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here.
  
  To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third‑party service
• At least 8 years of configuration/development experience for complex, highly capable, solutions
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
• Maintain at least 2 Service Now mainline CIS certifications
• Maintain Service Now Certified Application Developer (CAD) certification
• Act as a technical lead on any engagement
• Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI
• Experience with Service Now's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued
• Experience with development on the Service Now platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
• Experience with data management, database design, and database concepts
• Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
• Connect chat, agent chat, and virtual agent configuration and design experience
• Encryption understanding and core design principals with customers (Platform, Edge, Database, Full Disk, etc
• Strong Java script skills with practical experience
• Experience with Self Hosted implementations and/or Domain Separation is a plus
• Experience with data management, database design, and database concepts
• Strong interpersonal skills, customer‑centric attitude, and ability to operate within a culturally diverse environment
• Proven team builder with the ability to mentor and develop talent
• Analytical and problem‑solving abilities
• A keen eye for detail and the ability to spot and fix errors in complex code
• Ability to perform tasks independently
• Good presentation and report‑writing skills
• Up to 30% travel annually
• It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today – Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
  
  But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone