Advisory Presales Solution Consultant AI Control Tower

Service Now is the AI control tower for business reinvention and it all begins with workflows. We are a single platform that brings together any AI any data and any workflow so you can completely transform how people work across every corner of your business. IT problems vanish before they appear. Operational systems alert and fix before a failure even happens.

Customers receive answers before frustration sets in. Field service arrives ontime informed and ready. And your people They spend less time mired in busywork and more time doing what they were actually hired to do. Thats how you put AI to work for people.

Take the complexity out of work

Service Now helps organisations connect AI data and workflows on one platform. Work works better for everyone across every corner of the business.

Digital experiences that just work

Our AI platform delivers apps that predict issues automate processes and make time for people-powered innovation.

Employees love it when work works better

Service Now was honoured to make the 2025 Fortune 500 Worlds Best Workplaces list. Our AI Platform delivers superior employee experiences for our teams and its ready to do the same for yours.

Role Overview

We are looking for an experienced Solution Consultant / Sales Engineer to join our UKI team driving pre-sales strategy and technical solutioning for our AI Control Tower proposition with a specific focus on AI Discovery and AI Observability. This is a high-visibility role at the intersection of AI governance risk management and enterprise technology supporting customers as they seek to gain visibility control and assurance over their growing AI estates.

You will work closely with Account Executives Risk & Security specialists and customer stakeholders (CISOs Chief AI Officers Risk and Compliance leaders) to demonstrate how our platform helps organisations discover monitor measure secure and govern AI usage across the enterprise.

What we are looking for

A curious credible and commercially-minded Solution Consultant who can bridge the gap between AI innovation and enterprise risk someone equally comfortable discussing agent observability with a technical architect as they are discussing AI risk exposure with a Chief Risk Officer.

Key Responsibilities

• Act as the technical and strategic lead for AI Control Tower opportunities across the UKI territory with emphasis on AI Discovery and AI Observability use cases

• Partner with sales teams to qualify scope and progress opportunities through the full sales cycle

• Deliver compelling demonstrations workshops and proof of concepts (PoCs) tailored to customer AI governance and risk challenges

• Translate complex AI governance risk and compliance requirements into clear technical and business value narratives for both technical and executive audiences

• Respond to RFPs/RFIs with detailed technical and functional responses

• Stay current on the evolving AI regulatory landscape (e.g. EU AI Act) and emerging AI risk frameworks and articulate how AI Control Tower addresses these requirements

• Collaborate with Product Management and Engineering to relay customer feedback and influence roadmap priorities

• Build strong relationships with customers and partners to establish trusted advisor status on AI governance and observability topics

• Preferred: support broader Risk portfolio conversations (IRM/GRC TPRM Data Privacy Business Continuity Operational Resilience and ESG) where required including leading deep dive demonstrations and workshops in relation to these topics.

Qualifications :

• 6 years of demonstrable experience in a pre-sales solutions consulting or sales engineering role ideally within enterprise software or SaaS

• Strong background in AI governance and/or AI transformation with an understanding of the risks controls and lifecycle management associated with enterprise AI adoption

• Ability to engage credibly with both technical stakeholders and senior business/risk executives

• Strong presentation communication and stakeholder management skills

• Comfortable operating in a fast-paced evolving product and regulatory environment

Desirable Experience

• Knowledge of Governance Risk & Compliance (GRC) and risk management practices

• Familiarity with privacy frameworks (e.g. GDPR) and/or business continuity management

• Experience with enterprise platforms such as Service Now or similar GRC/IRM/Sec Ops tooling

• Familiarity with AI regulatory frameworks (EU AI Act NIST AI RMF ISO 42001)

Preferred Qualifications

• A university level degree or qualification in AI or AI…