Client Director HSBC

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention.

Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description You will produce new business with a defined set of Service Now's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.

What you get to do in this role:
Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and Service Now Work  with other Service Now teams to develop Service Now solutions based on each customer's strategic outcomes while leading large virtual teams

Oversee growth of global accounts, including development and deployment of worldwide resources

Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level

Develop a clear roadmap and building capabilities across our clients and Service Now teams to promote an outstanding customer experience

Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services Qualifications To  be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years of experience in client management, aligning account strategies to revenue opportunities5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship management

Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations)
Experience exceeding sales targets

Experience leading a virtual or matrixed team Understanding of broad, macro-level business IT needs for a prospective client

Travel up to 50% (depending on geography/region)
FD21

Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer Service Now  is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations We strive to create an…