Principal Presales Enterprise Architect

Service Now is seeking Enterprise Architects to join our UK&I Team. The Enterprise Architecture Team is part of our pre-sales solution consulting organisation focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise real-world experience strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the platform of platforms vision.

We act as technical leaders for our customers most complex solutions designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions.

While collaborating with customers partners and the wider Service Now sales team the right candidate will create and communicate high-level architectures and strategies that are both written and verbal to audiences up to and including the CIO/CTO level. The Enterprise Architect will articulate the advantage of Service Now being built on a single cloud platform consisting of a single user interface one code base and one data model.

The Enterprise Architect will also lead and participate in the delivery of workshops best practice overviews and educational sessions to existing customers and partners.

What you get to do in this role:

• Engage with customer executives in the Enterprise Industry team which comprises manufacturing retail travel and service companies.

• Identify pain points and opportunities to deliver value and then translate them into solutions from Service Now

• Work in a fast moving and dynamic sales environment with a range of customer colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work

• Lead architecture and design engagements to demonstrate how Service Now meets the needs of strategic customers including Customer Experience AI Governance Autonomous IT Transformation Digital Products/Services Platform as a Service Enterprise Service Management and the co-creation of industry specific solutions.

• Understand the business and digital strategy of the customer and articulate how Service Now can enable and deliver value to their organization seamlessly integrating into their current and future technology landscape

• Understand the detail behind the Service Now and platform of platforms architecture and communicate it at various levels

• Work with architecture development methods modelling approaches and architecture patterns for integration

• Influence and impact at multiple levels within a customer account (Enterprise Architects Domain Architects Directors VPs and CXOs) and maintain these relationships throughout their customer journey.

• Provide thought leadership and collaborate with internal Service Now business units

• Identify lead and contribute to the creation of best practices white papers workshops etc

Qualifications :

To be successful in this role you have:

• Deep experience (8 years) of working in Manufacturing Consumer Goods Retail or Service Industries in a strategic and consultative architecture presales role.

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.

• Familiarity of the Service Now platform and associated software products and their capability to meet functional requirements

• Familiarity with enterprise systems architecture (ERP MES WMS POS digital commerce platforms)

• Knowledge of major ERP and enterprise software…