Maintenance Lead, Maintenance Manager

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.

Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit

Oversees and performs the facilities maintenance tasks of a technical services and property maintenance function to both the internal and external parts of buildings, grounds, amenities, and common areas across a group of properties to meet the Company’s requirements for building standards, health and safety, statutory compliance and overall asset functionality.

• Assigns and ensures completion of work orders generated from resident requests for service within the appropriate time and to the required standards achieving NPS targets, as well as ensuring the routine upkeep on the properties by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, and safety standards.
• Monitors the building services maintenance and management regime to ensure the mechanical, electrical and other building services plant and equipment reach their expected life span. Notification of major defects or failure trends to the Facilities Manager with recommended actions and costings where appropriate.
• Contributes to the success of the turnover process to prepare for the following leasing and new check-ins cycle by managing and ensuring completion of the Apartments inspection.
• From the Apartment inspections creating a list of maintenance work needed, scheduling framework vendors and contractors as needed, obtaining required supplies and materials, completing all maintenance tasks, and inspecting completed work.
• Works with external stakeholders on a regular basis i.e. local council, project managers, fire services to ensure the property is compliant in all aspects of its works.
• Provides the Management team with monthly reporting of PPM, potential life cycle replacement and contractor performance reviews.
• Inspects work performed by other maintenance team members and contractors to assess workmanship, effectiveness of policies and procedures and develop corrective action plans as needed.
• Develops capability of team members in order to meet key performance goals and future succession requirements.
• Maintains adequate inventory of spare parts and maintenance materials and works with the Facilities Manager or Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
• Develops and actions regular planned preventative maintenance (PPM) schedules with the approved supply chain of contractors at the required intervals. Contributes to the selection and management of the PPM Contractors.
• Monitors reactive, statutory and PPM works ensuring service level agreements are met, and accurate, up to date records are kept on systems and at the property.
• Coordinates and monitors minor works contractors and suppliers’ standards; retains accurate stock records, site operations log, including all relevant RAMS & Permits to work, testing records to achieve statutory compliance. Ensures that the Asset Management Plan documentation (Operations and Maintenance Manuals, Health and Safety File and Statutory records) are maintained in an up to date state in each property.
• Supports external contractors whilst on site in line with key management policies & procedures, access to…