Case Coordinator - Minor Works

Location: Staines

DBS Level: Basic

About the Role

We’re looking for a proactive Case Co-ordinator to join our Repairs team within the Minor Works function.

You’ll manage a caseload of complex housing cases, including HHSRS hazards, damp & mould, aids & adaptations, and specialist repairs, taking ownership from identification through to resolution.

This is a fast-paced, hands-on role where you’ll ensure works are delivered safely, efficiently and to a high standard, while making a real difference to residents’ homes and wellbeing.

Key Responsibilities

Manage and progress complex repairs cases end‑to‑end
Coordinate inspections, surveys, and repair works
Prioritise cases based on risk and resident need
Act as the main point of contact for contractors
Oversee complaints for residents on active jobs to resolution
Ensure compliance with housing and safety regulations
Maintain accurate records and manage risks
Work closely with internal teams, contractors, and partners

More About You

Educated to GCSE level or equivalent in Maths and English (Grades A*
- C)
Knowledge of HHSRS, Aids & Adaptations, and repairs
Experience managing complex housing or property cases
Strong communication and organisational skills
Empathy when supporting vulnerable residents
Proactive and solution‑focused approach

About Us

A2

Dominion is more than a housing provider. We are a not‑for‑profit organisation with a clear social purpose: creating homes and communities people love to live in. With over 38,000 homes across London and Southern England, we reinvest our profits into building more affordable homes and delivering services that make a genuine difference. As part of the G15 group, we are proud to contribute to tackling the housing crisis and supporting thriving communities.

Choosing Us Is Easy

As an A2

Dominion employee, you’ll enjoy a meaningful role with the flexibility, support, and benefits you need to thrive. For this role, our offer includes:

25 days’ holiday (plus Bank Holidays), rising to 28 days after 3 years’ service.
Up to 8% contributory pension
A generous annual wellbeing allowance of up to £300 for health and lifestyle benefits for you and your family
Access to a wide range of staff discounts
Investment in your learning and development.
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

Diversity & Inclusion

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria.  Reasonable adjustments are available throughout the process - just contact our Resourcing Team at (url removed).

We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.

At A2

Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

Becci Zapala is managing this vacancy – (url removed)