Multi-Site Facilities Manager

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally.

Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit

Reporting to the Regional Facilities Manager (RFM), the Multi‑Site Facilities Manager will be responsible for the day‑to‑day operation of the designated Assets. They will provide effective leadership, guidance and support for all services through the management of directly employed Team Members, sub‑contractors and suppliers. They will ensure the effective delivery of the FM services to the complete satisfaction of Community Manager, Regional Operations Manager and RFM, through achievement of quality standards (SFG
20) within agreed annual budgets and will also participate in the tendering / negotiating of new contracts and business development.

• Manage all day‑to‑day site‑based hard FM services through effective leadership of the on‑site Facilities Team.
• Manage effective site‑specific reactive maintenance, planned preventative maintenance and life cycle replacement programs.
• Implement procedures to ensure innovative and effective energy and utilities management and monitoring.
• Actively seeks interaction and contact with residents to proactively seek to improve service delivery and takes appropriate action to resolve and address service issues.
• Leads the on‑site Facilities Team to achieve key performance indicators (KPIs) in alignment with company standards and operational expectations.
• Hires, onboards and develops capability of team members in order to meet key performance goals and future succession requirements.
• Manage all sub‑contractors and service providers. Sub‑contractors will include but are not limited to, specialist building maintenance contractors, grounds maintenance contractor and pest control contractor.
• Coordinates and monitors minor works contractors and suppliers’ standards; retains accurate stock records, site operations log, including all relevant RAMS & Permits to work, testing records and conducts annual PAT testing to achieve statutory compliance.
• Issue all relevant permits to contractors to ensure compliance with Greystar Policies & Procedures.
• Ensures that the Asset Management Plan documentation (Operations and Maintenance Manuals, Health and Safety File and Statutory records) are maintained in an up to date state in each property.
• Ensures that the appearance and physical aspects of the properties meet established standards through routine quality and safety inspections.
• Production of monthly financial & contract specific reports as needed by the Community Manager/Regional Operations Manager/Regional Facilities Manager and ensure the timely supply of site management information as and when required.
• Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
• Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.
• Contributes to the development of the annual budget(s) for the properties and is accountable for attainment of related budget goals by analysing and evaluating financial statements, reconciling monthly statements against…