CRM Account Executive - Manufacturing

Job Description

The CRM Account Executive will oversee market success of Service Now's CRM products in the Manufacturing vertical. You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across a substantial portion of the Service Now sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.

• Oversee development and growth of assigned accounts, including development and deployment of territory resources
• Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and / or territory.
• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CRMproduct(s) and CRMmulti-workflow solution(s).
• Arrange and conduct initial Executive and CxO discussions and position meetings
• Collaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing Service Now’s CRMproduct(s) & solution(s), orchestrating relationships as required.
• Develop a clear roadmap and building capabilities across our clients and Service Now teams to promote an outstanding customer experience
• Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the Service Now Customer & Industry Workflows platform
• Own and Lead CRM opportunities all the while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership) and other Service Now Solution Areas (Creator, Employee, Technology) to deliver outcomes-based solutions to our clients and prospects.
• In partnership with assigned Account Executive and Solution Consultant, present our CRMWorkflows offering directly to prospects, customers, partners and at industry events and seminars
• Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition
• Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales
• Sales process management and opportunity closure
• Ongoing account management to ensure customer satisfaction and drive additional revenue streams

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Deep experience in solution sales, preferably within a CRM / Customer engagement / Customer Service Management / CX / CPaaS / CCaaS / SOM vendor
• An deep understanding of the CRM, CX or CSM solution-related business processes essential
• Experience leading complex virtual or matrixed teams
• Ability to understand broad, macro-level business IT needs for a prospective client
• 8+ years of sales experience within complex software or platform solutions
• Deep industry knowledge of the manufacturingmarket
• Experience establishing trusted relationships with current and prospective clients and other teams
• Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
• Able to thrive in a fast paced, growing, deadline driven environment
• Willingness to go above and beyond to win in the market against stiff competition
• Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences
• Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in Service Now internal and external eco-system
• Excellent communication and presentation skills, including to C-level
• Regional travel required, offices in Staines and London, 1-2 times in the office per week depending on business need
• Fluency in English

We approach our distributed world of work with flexibility and trust. Work personas…