Parts Advisor

We are recruiting on behalf of a manufacturer-owned dealership in Staines, Greater London, for a Parts Advisor to join their busy Aftersales team.

This is a permanent position offering an excellent opportunity for an experienced Parts Advisor to further develop their career within a reputable dealership environment. The successful Parts Advisor will play a key role in delivering outstanding customer service and supporting parts sales in a fast-paced motor trade setting.

• Salary of £32,177 per annum plus performance bonus
• Monday to Friday working week, 42.5 hours
• Manufacturer-owned dealership with excellent brand backing
• Generous holiday entitlement of 25 days plus bank holidays
• Option to purchase and sell annual leave
• Staff discount on vehicle servicing, parts, and bodyshop services
• Supportive team environment with clear career progression pathways

• Deliver excellent customer service by providing consultative solutions for parts and accessories to both internal and external clients
• Achieve and exceed sales targets through expert product advice based on customer needs
• Educate customers on the complete range of parts, ensuring accurate and appropriate recommendations
• Proactively identify potential new customers and develop profitable relationships
• Manage and retain existing customer accounts through ongoing support and follow-up
• Receive and process telephone and internet orders accurately and efficiently
• Maintain detailed and organised electronic and manual records, ensuring data accuracy
• Handle sensitive customer information in a confidential and professional manner
• Collaborate with the wider Aftersales team to ensure smooth daily operations

• Proven experience as a Parts Advisor within a busy automotive parts department, ideally within a main dealer environment
• Strong sales background with a consultative approach
• Demonstrable ability to manage and develop customer relationships
• Excellent communication skills, both telephone and face-to-face
• Competent IT skills with knowledge of Microsoft Office applications (Word, Excel, Outlook)
• Basic literacy and numeracy qualifications
• Eligibility to work in the UK
• Well-organised, with the ability to prioritize and manage orders and records effectively

If you possess the drive, communication skills, and parts knowledge to excel as a Parts Advisor, we would like to hear from you. This role offers a rewarding career path in a professional environment where your experience can be valued from day one.