Sales Executive

Sales Executive

Location:

Staines (Regular travel expected to other sites)

Salary: £42,355-£44,500 (dependent on experience)

Contract type:
Permanent – Full Time (35 hours per week, Monday to Friday with Saturday working required on a rota basis)

DBS Level – Basic

Turn customer enquiries into successful home ownership journeys

Are you a driven property sales professional who enjoys building relationships, converting opportunities and delivering an excellent customer experience? Do you thrive in a target-driven environment where proactive follow-up, strong pipeline management and great communication make the difference?

We’re looking for a Sales Executive to join our Sales & Marketing team, managing customer enquiries across a varied portfolio including new-build and second-hand shared ownership, staircasing and buy backs

You’ll take ownership of the customer journey from initial enquiry, proactively managing leads and progressing opportunities through the sales pipeline. With a strong focus on conversion, customer satisfaction and compliance, you’ll help customers navigate the home-buying process while ensuring we achieve our sales and performance targets.

Experience with in a Housing Association, Registered Provider, Shared Ownership provider, affordable housing developer or similar home ownership environment would be highly advantageous.

Key Responsibilities

* Act as the first point of contact for customer enquiries across our range of sales products

* Proactively manage and follow up leads, maximising opportunities to convert enquiries into successful transactions

* Take ownership of your sales pipeline, ensuring prospects are actively progressed with clear next steps and regular communication

* Deliver against individual sales targets and KPIs including conversion rates, response times, pipeline progression and customer satisfaction

* Maintain high levels of inbound and outbound customer activity to drive sales performance

* Use CRM systems effectively to manage workload, prioritise activity and maintain accurate customer and transaction records

* Clearly explain sales processes, eligibility criteria, valuations and timescales, helping customers understand what happens at each stage

* Conduct property viewings, open days and virtual appointments where required

* Work closely with Sales Progressors and other colleagues to ensure transactions progress smoothly and efficiently

* Liaise with purchasers, solicitors, mortgage advisers and other stakeholders to resolve issues and maintain momentum

* Manage nomination and allocation processes in line with Local Authority and Section 106 requirements

* Ensure sales activity and documentation comply with internal policies, audit standards and regulatory requirements, including Anti-Money Laundering, Data Protection and the New Homes Quality Code

More About You

* Experience of selling Shared Ownership homes, managing resales, staircasing transactions or other affordable housing products.

* Knowledge of Homes England requirements, Shared Ownership processes and relevant Right to Buy/Right to Acquire legislation

* A proven track record of achieving or exceeding sales and KPI targets within the property industry, including experience within Shared Ownership

* Experience working within a customer-focused environment with a demonstrable impact on customer satisfaction

* Experience using CRM systems to manage customer communication, pipelines and record keeping

* The ability to build effective relationships and rapport with a wide range of customers and stakeholders

* A results-focused mindset and the ability to perform effectively within a target-driven environment

Choosing us is easy
As an employee of A2

Dominion, we want you to feel rewarded and have a choice of flexible…