Partner Solution Engineer

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The Service Now Partner Design Studio is looking for a Partner Solution Engineer with a passion for innovation, design standards, and cutting-edge architecture practices. This is a unique opportunity to shape partner-branded solutions using an AI-first approach — where AI is embedded into every step of design and solutioning. You will help partners design, validate, and accelerate differentiated solutions on the Now Platform through design thinking, deep technical architecture, and go-to-market alignment, ensuring every solution is AI-ready, scalable, and outcome-driven.

As a pooled, forward-deployed engineering authority, you will work across partners as a force multiplier focused on standards, reuse, and quality, certifying into Practices to bring domain depth where it’s needed. By applying the FLIGHT design thinking framework and maintaining architectural rigor, you will accelerate partner time-to-value by up to 2x while establishing reusable patterns and reference architectures that scale across the entire partner ecosystem.

What You’ll Do

As a Partner Solution Engineer, you will define the reference architectures, design standards, and validated patterns that partners build to — serving as the forward-deployed technical authority for AI-infused Service Now solutions that address real-world business challenges.

AI-First Solution Blueprints & Design Workshops

• Lead design workshops using the FLIGHT framework to define AI-native reference patterns and set the solution standards partners build to on the Now Platform.

• Apply an AI-first mindset in all partner engagements — from design workshops to solution architecture — ensuring partners are equipped to lead in an AI-driven market.

• Translate partner ideas and industry opportunities into actionable blueprints, validated architectures, and minimum viable product specifications.

• Drive conversations around market positioning, industry opportunities, and how AI can create differentiated solutions.

Technical Architecture & Validation

• Provide expert architecture and AI readiness guidance ensuring partner solutions meet Service Now standards for quality, performance, and simplicity.

• Conduct deep architectural reviews for net-new patterns, complex multi-product integrations, and advanced AI/agentic scenarios.

• Evaluate solution architectures against the Partner Co-Innovation Framework including upgrade survivability, security posture, and scalability.

• Collaborate with Product and Engineering teams to align partner innovations with Service Now platform priorities and AI strategy.

Reusable Patterns & Standards

• Capture, document, and publish repeatable patterns, architectures, and design frameworks (Orbital, FLIGHT) to scale partner innovation across the ecosystem.

• Develop industry-specific reference architectures for verticals including Financial Services, Healthcare, Manufacturing, and Public Sector.

• Contribute validated patterns to the Pattern Library for use by partners across all Co-Innovation Maturity Tiers.

• Continuously refine design frameworks and delivery methods to enhance partner experience and measurable business outcomes.

Partner Enablement & Strategic Alignment

• Mentor partner design and solution teams, building capability in AI-native solution development and Now Platform extensibility.

• Provide educational design reviews for Foundation-tier partners to accelerate learning and capability development.

• Support partners in defining go-to-market strategies, technical goals, and measurable…