Swim School Manager

About The Role

We are looking for a passionate and motivated individual to support the Contract Swim Manager with the swim schools across the three Council owned sites in South Kesteven – Grantham Meres Leisure Centre, Bourne Leisure Centre and Stamford Leisure Pool. The role will be based at, and focus primarily on Stamford Leisure Centre. As the site co‑ordinator you will take ownership of the Stamford swim school and School Swimming programmes.

The role will be part‑time at around 20 hours per week with essential hours Monday 14:00‑17:30 and Saturday 08:30‑12:00. Additional hours will be scheduled to match swim school and school swimming hours, lesson observations and assessments.

You’ll be a key person within Leisure

SK with a passion for aquatics, wanting to maximise the opportunities for as many members of the community – especially children – to learn to swim.

Following the guidance of the Contract Swim Manager, you’ll support the General Managers on all aspects of the swim school and school swimming programmes and help develop pathways to our network of Aquatic Clubs in the district.

As a manager, you’ll be responsible for ensuring growth of the whole swim school programme through recruitment and retention, developing the scheme in line with industry best practice and supporting a consistent approach across the district.

You will need to have a keen eye for performance, helping to develop KPI trackers and league tables to monitor success.

• To achieve set targets for sales, cancellations and growth for swimming lessons.
• To ensure swim lesson KPI’s are met, including movements, occupancy, taster lessons delivered and parent home portal logins.
• To train and support front‑of‑house teams to deliver the Swim School customer journey.
• To work with the site management team to ensure the pool programme maximises opportunities for swimming lessons.
• To be the first point of contact for any swim lesson related enquiries, complaints or queries.
• To deliver taster lessons to potential swim lesson customers.
• To manage the Swim School and School Swimming teaching teams on a day‑to‑day basis with the support of the Contract Swimming Manager, including:
• Recruitment and development of all swim school team members.
• Swim team inductions.
• Lesson observations and feedback.
• Mentoring and developing teachers.
• Arranging regular training events for continued professional development.
• To assist in the development and delivery of appropriate Swim School procedures, including:
• Ensuring enquiries are converted to enrolments.
• Managing the pool layout to maximise effective use of the pool.
• Managing DD payments, processing cancellations and monitoring retention in line with agreed procedures.
• To deliver regular team meetings for your Swim Team and attend relevant site team meetings.
• To ensure sufficient resources and equipment are available to deliver swimming lessons.
• Ensure that all statutory requirements concerning Health and Safety at Work Legislation are observed.
• Performing other duties not specified but which may be required to facilitate the performance of the above duties.

• Promote and raise the profile of Leisure
  
  SK.
• Support swim school growth across all centres with a consistent approach.
• Help and support the development of the aquatics programme to ensure our offering is innovative, attractive and promotes growth and encourages participation.
• Co‑ordinate and develop events that promote the centres to the wider community whilst maintaining an appropriate balance with regular pool users.
• Manage the School Swimming programme.

• Marketing and promotional experience (D)
• Previous experience of working in a sales environment, with a proven track record of achieving sales targets. (D)
• Experience of working within and contributing to the management of large swim school programmes. (E)
• Experience of devising and managing pool programmes (D)
• Experience and knowledge of direct debit and membership systems (D)
• Experience supervising staff including training and induction. (D)
• Experience observing and mentoring individuals and identifying strengths and areas for improvement and…