Senior Customer Analytics & Measurement Lead

Blend is a premier AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people. With a mission to fuel bold visions, Blend tackles significant challenges by seamlessly aligning human expertise with artificial intelligence. The company is dedicated to unlocking value and fostering innovation for its clients by harnessing world‑class people and data‑driven strategy.

We believe that the power of people and AI can have a meaningful impact on your world, creating more fulfilling work and projects for our people and clients.

Our client is a leading telecommunications and connectivity company serving millions of customers across the United States. As part of a broader Customer 360 initiative, they are seeking a Senior Customer Analytics & Measurement Lead to partner closely with an analytics professional and senior business leaders to translate customer insights into actionable programs, business recommendations, and measurable outcomes.

This is a highly business-facing role for an experienced analytics and strategy professional who can take analytical findings, develop the story behind the data, and build organizational alignment around what the insights mean and what the business should do next. The ideal candidate combines customer analytics experience with strong consulting, communication, and executive stakeholder management skills.

• Role level:
  Senior Manager to Director
• Location:
  
  Hybrid 3 days per week onsite in Stamford, CT
• Duration:
  Long-term consulting role through 2027 (must be able to work on Blend’s W2 without requiring employer sponsorship either now or in the future)
• Benefits:
  We do offer benefits to our full-time consultants and employees, including Health, Vision, Dental, 401K plan, Life Insurance, Employee Assistance Programs, and an incredibly supportive team cheering you on!

• Partner closely with an analytics professional to identify meaningful findings from customer data and translate those findings into actionable business opportunities.
• Develop compelling stories and recommendations that connect analytical insights to customer needs, business priorities, and potential programs.
• Help shape prospective customer programs and initiatives by identifying opportunities to improve customer growth, engagement, and retention.
• Support the development of customer targeting strategies by identifying signals and insights that can inform campaign opportunities.
• Bring a strong understanding of customer behavior, business performance, and measurement to help determine where analytical findings can have the greatest business impact.

• Define how customer initiatives and programs should be measured and establish clear measures of success.
• Develop measurement approaches for initiatives designed to drive outcomes such as customer upsell, monthly recurring revenue growth, and retention.
• Partner with analytics resources to evaluate program performance and determine whether initiatives are achieving their intended outcomes.
• Translate performance results into clear business implications and recommendations for future action.
• Help establish a consistent connection between customer insights, business initiatives, and measurable outcomes.

• Present customer insights, recommendations, and measurement approaches to senior leaders, including VPs, SVPs, and senior directors.
• Build organizational alignment around customer metrics, programs, priorities, and definitions of success.
• Influence stakeholders across a large, matrixed organization and build support for recommended actions.
• Navigate differing…