Business Analyst, TPA

Global Sales & Services Operations (GSSO) is the team that helps shape Gartner's mission‑critical sales and services priorities and works with sales and services leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's Sales and Services teams, which delivers approximately $5.3B in annual business and technology insights revenue.

You will partner with business leaders across Gartner to support global Sales and Services teams comprising nearly 9,000 associates and which sell to and service every major function across the enterprise.

The Territory Planning & Analytics (“TP&A”) team is at the center of Gartner’s mission‑critical priorities. We partner with corporate and senior Sales and Services leaders to ensure the best return on the company’s substantial investment globally. The team serves as an internal consulting team for salesforce growth strategy, go‑to‑market strategy, market opportunity assessment, and the design of Sales and Services territories.

This role will be a part of the Territory Planning & Analytics (TPA) team in the broader Global Sales Strategy & Operations (GSSO) organization. You will partner with leaders across Gartner's global Client Services Organization to determine where, when and how the company should optimize its substantial investment in Services professionals. The TP&A team enables Services leaders to focus more of their time on developing their teams and driving business results by acting as a key advisor to guide strategic and tactical decision‑making at the regional and local levels regarding the design of services territories and associate productivity.

• Partner with Gartner's Services leaders to define growth needs and design territories that align with corporate services strategy and guidelines
• Analyze internal and external data to identify trends and characterize market opportunity at various levels (e.g., region, industry, local area, company) to inform the design strategy
• Provide Services managers & leaders with detailed description of respective territories to enable effective communication and planning with their team on their territories
• Independently and completely own high‑complexity analytical projects that entail detailed analysis of territory and retention data to provide senior services leaders information and advice to maximize revenue and margin
• Run annual and monthly processes to identify opportunities for efficiency and growth and help services leaders achieve retention targets
• Facilitate decision‑making by modeling potential scenarios related to allocation of services professionals, current clients and prospects
• Drive regular and multiple custom data analyses to inform decision‑making of Gartner's services leaders and C‑level executives
• Collaborate with TP&A managers and leaders to independently and fully support one or more services regions as described
• Establish and share best practices related to creating and optimizing services territories

• 1+ years of management consulting or analytics experience required
• Exceptional analytical skills, including high proficiency with Microsoft Excel, databases, etc.
• Analytical skills include running regression analysis, modeling scenarios, testing hypotheses and working with non‑conforming data sets, generating analytical insights etc.
• Exceptionally strong written and verbal communication skills to enable direct and frequent conversations with senior leaders in Gartner (VP/RVP/SVP/GVP level)
• PowerBI experience required, SQL and Python is preferred
• Demonstrated ability to form relationships with and influence senior leaders
• Ability to deal with ambiguity and…