Taxi Operator

Ace Cabs is recruiting Taxi Operators / Dispatch Operators to support our growing taxi operation in Stamford and the surrounding areas. This role is ideal for organised, calm and customer-focused individuals who enjoy working in a fast-paced environment.

Taxi operators play a vital role in keeping our service running smoothly by managing bookings, dispatching drivers and supporting customers throughout their journey.

As a Taxi Operator with Ace Cabs, your responsibilities will include:

• Answering incoming calls and taking customer bookings
• Dispatching jobs to drivers using our computerised system
• Monitoring vehicle availability and journey progress
• Providing clear, polite, and professional customer service
• Handling general enquiries and supporting daily operations

• Full-time and part-time positions available
• Shifts may include evenings or weekends
• Based at our Stamford office

• Strong communication and customer service skills
• Confidence using computers and booking systems
• Ability to stay calm under pressure
• Reliable, punctual, and detail-oriented
• Previous operator or call-handling experience is helpful but not essential

• Full training provided on our dispatch and booking systems
• Ongoing guidance and support from management
• All suitable roles require an Enhanced DBS (police) check

• Established and growing local taxi company
• Modern dispatch and booking systems
• Supportive, professional working environment
• Steady workload with clear processes
• Opportunity for long-term, stable employment

Apply via the form below or register your interest to join our operator team in Stamford.

Requirements:

• Operators must be 18+
• Have a good conversational level of English
• Have permission to work in the UK
• Have a reasonable knowledge of the local area

As part of the initial Stage 1 application process, please complete the attached form. Once submitted, one of our recruitment specialists will reach out to discuss the details of the role and assess your suitability.

Phone (required)

Do you have a UK Driving Licence? (required for drivers)