Member Service Representative Members CU Bedford St

Looking for purpose in your profession? Connecticut’s credit unions offer rewarding careers that empower people, strengthen communities, and drive financial well-being.

At Members Credit Union (MCU), a job is more than a position—it’s an opportunity to make a meaningful difference in people’s lives and in the community we serve.

We’re a not-for-profit, member-owned credit union based in Stamford, Connecticut. Founded in 1935 by nine Greenwich teachers, we have a long history of helping people build financial stability, pursue their goals, and create brighter futures.

Our mission is simple:
Educate, Encourage and Empower. We put that mission into action every day by helping members access financial services, develop healthy financial habits, and take steps toward their dreams. When you join MCU, you become part of a team that believes financial services should be personal, accessible, and centered on people.

We are seeking a service-oriented Member Service Representative I (MSR I) to join our Stamford team. This full-time, on-site position supports members with everyday banking needs, including transactions, account opening and maintenance, digital banking assistance, and questions about MCU products and services.

The MSR I builds positive member relationships, provides accurate and courteous service, follows established procedures and regulatory requirements, and helps connect members with appropriate financial solutions and educational resources. This role also supports MCU’s financial education, community outreach, and membership development efforts.

• Welcome members and provide courteous, responsive, and personalized service.
• Process deposits, withdrawals, payments, and other cash transactions accurately, balancing cash and following established controls.
• Assist members with opening accounts, maintaining account information, and accessing credit union services.
• Help members navigate digital banking tools and resolve routine service questions.
• Identify opportunities to educate members, provide appropriate referrals, and connect them with products and services that fit their needs.
• Support financial coaching and member education within the scope of the role.
• Contribute to individual and team goals while supporting community outreach activities.
• Follow applicable policies, procedures, privacy requirements, and compliance controls.
• Recognize unusual activity or situations requiring additional review and elevate concerns appropriately.
• Collaborate with colleagues and participate in cross‑training, staff development, and occasional community or training events.

• A high school diploma or equivalent.
• Relevant customer service, cash‑handling, financial services, or related experience is preferred.
• Strong communication and interpersonal skills, with a genuine interest in helping people.
• Accuracy, organization, attention to detail, and the ability to handle transactions responsibly.
• Sound judgment, discretion, and a commitment to protecting confidential information.
• Comfort using computers, financial systems, and digital tools, along with a willingness to learn new technology.
• A collaborative attitude and the ability to follow established procedures while recognizing when a situation needs to be escalated.
• Reliable attendance and flexibility to work an assigned Saturday rotation, with occasional evening, training, or community events as needed.

• Full‑time, 40 hours per week, on‑site in Stamford, CT. Includes an assigned Saturday rotation and occasional approved evening or community events.
• Medical, dental, vision, short‑term disability, life insurance, and prescription benefits available to full‑time employees after 90 days.
• Employer‑funded Health Reimbursement Account (HRA).
• Paid holidays and Paid Time Off (PTO).
• 401(k) with employer contribution matching after one year of employment.

If our mission resonates with you and you’re excited about helping people prosper, we’d love to hear from you!

Members Credit Union is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of any characteristic protected by applicable federal, state, or local law. We welcome qualified applicants who share our commitment to serving our members and communities.