Emergency Department Patient Concierge Part-Time Stamford

Emergency Department Patient Concierge

Reports to:

Director, Client Services

FLSA Status:
Non‑exempt

Great Place to Work‑Certified seven years in a row, BEST is a growing, values‑based company that creates life‑enriching experiences for our clients, customers, team members, and community. BEST has partnered with Stamford Health, one of the premier destinations to receive care in Connecticut, to deliver concierge services to Emergency Department patients, families, and guests. As a Planetree Gold certified hospital and one of only two health systems in Connecticut to earn the Great Place to Work certification, Stamford Health believes all employees and contractors are caregivers dedicated to person‑centered care.

BEST is a national provider of concierge services and our programs improve organizational culture by decreasing stress for employees and managing the non‑clinical needs of patients. We create a high‑trust, collaborative environment that enables each team member to thrive. Working within Stamford Health’s Emergency Department, our team members can expect a compassionate environment focused on delivering excellent care.

This part‑time position supports the Emergency Department (ED) patients of Stamford Hospital by focusing on improving the experience during their stay. Our Patient Concierge’s main objective is to compassionately care for patients and deliver excellent customer service.

• Supporting patients, families, and staff by providing comfort, empathy, and resources to enhance the overall ED experience.
• Rounding on patients throughout the ED while they wait to be seen, are already being triaged (mid‑treatment), or are awaiting admission.
• Facilitating communication between caregivers and ED guests when appropriate.
• Providing continuous updates to patients and guests regarding their current status from registration to discharge or hospital admission.
• Delivering non‑clinical services such as care and comfort touches, offering blankets, pillows, and advocating through Stamford Health resources (e.g., phone charger, social work, chaplaincy).
• Accurately capturing service activity within BEST’s service management platform.
• Lived out BEST’s core values at work: trustworthy, compassionate, resourceful, results‑focused, and value‑creating.

• At least one year experience (three to five years preferred) in a fast‑paced customer service environment.
• Previous patient care experience strongly preferred.
• Servant‑hearted, compassionate, respectful, empathetic, approachable, personable, and humble.
• Stress tolerant, able to handle high‑stress and emotional situations.
• Transparent, authentic, positive, values‑driven, and an excellent listener.
• Passionate about supporting people.
• Excellent verbal and written communication skills.
• Creative, curious, and solutions‑minded.
• High level of interpersonal skills to handle dynamic customer situations; demonstrated poise, tact, and professionalism.
• Proficient in Microsoft Office (Outlook, Word, Excel). Experienced with point‑of‑sale technology platforms and data entry accuracy.
• Detail oriented and committed to accuracy.
• Ability to manage multiple service requests, respond effectively, and deliver on time.
• Ability to pass a background check and drug screen.

Must be able to stand, sit, and walk for extended periods, and move, lift, carry, push, and pull objects weighing up to 25 pounds regularly and up to 50 pounds on occasion.

• Entry level

• Part‑time

• Other