Senior ServiceNow Developer; ESG

Overview

Senior Service Now Developer — Stamford, CT - hybrid onsite

Duration: 6 months

• Architect, develop, test, and deploy Service Now solutions covering core ITSM functions, including Incident, Problem, Change, and Asset Management.
• Transform business challenges into digital workflows that comply with ITIL standards, ensuring a scalable and efficient IT service delivery system.
• Develop and maintain UI policies, client scripts, script includes, and business rules to automate routine tasks, enforce data integrity, and enhance the overall user experience.
• Utilize Flow Designer and legacy Workflow tools to automate key IT and ESG processes, driving consistency and efficiency across operations.
• ESG Integration Reporting — Embedding ESG Solutions
• Lead initiatives to incorporate ESG elements into the Service Now platform by building custom applications that track sustainability metrics, environmental performance, social responsibility, and governance indicators.
• Collaborate with ESG, compliance, and business teams to design dashboards and reporting tools that automate periodic reporting and monitor ESG KPIs in real-time.
• Performance Analytics Work spaces — Configure and maintain custom Work spaces and performance analytics dashboards to visualize data, monitor trends, and uncover insights that drive continuous improvement in both IT service operations and ESG outcomes.
• Provide actionable insights by integrating and correlating ITSM data with ESG metrics, ensuring that digital workflows support corporate sustainability and governance goals.
• Integration API Management — Data Connectivity
• Develop robust REST APIs and scripted REST API integrations to connect Service Now with external systems such as dedicated ESG data providers, and other enterprise platforms.
• Ensure a seamless data flow that supports effective decision-making, compliance reporting, and real-time monitoring across ITSM and ESG domains.

• o610 years of hands-on Service Now development experience with a strong focus on ITSM modules.
• oDemonstrated experience integrating and managing ESG-related processes or sustainability reporting within digital platforms is highly desirable.