Service Desk Engineer

Overview

Information Technology Recruiter at Green Key Resources

We represent an MSP (Managed IT Services Provider) in Stamford, CT that needs to hire a L2 Service Desk Engineer.

Base pay range: $70,000.00/yr - $80,000.00/yr

• This is a full-time, direct hire opportunity
• Compensation includes a base salary ranging from 70-80K

• A valid driver s license and a vehicle
• Willingness to travel on-site to client locations in and around Stamford, CT

• High school diploma
• Experience supporting inbound customer requests or L2 issue resolution
• Experience with Ticketing Systems
• Experience with Desktop hardware/software support
• Experience with Microsoft Office Suite of Products and Desktop Applications
• Experience with Active Directory
• Experience with Networking (VPN, LAN/WAN, DNS)
• Experience with Virtualization (VMWare and/or Hyper-V)

• Providing timely resolution to Level-2 technical support issues as first line and escalation support.
• Install and maintain desktop hardware and software
• Remediate customer problems and conduct scheduled installs
• Ensure technical documentation is created and tested, etc.

• Mid-Senior level

• Full-time

• Information Technology

• IT Services and IT Consulting and Professional Services

• Medical insurance
• Vision insurance
• 401(k)

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