Digital Operations Supervisor

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world‑class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad‑supported streaming service.

We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world‑renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, Golf Now, Golf Pass, and Sports Engine. The well‑capitalized company will have significant scale as a pure‑play set of assets anchored by leading news, sports and entertainment content.

The spin‑off is expected to be completed during 2025.

NBCUniversal is seeking a Digital Operations Supervisor individual to join a driven and highly‑motivated team located in Stamford, Connecticut within NBCUniversal’s Technical Operations.

The Digital Operations Supervisor will be a part of a 24x7 digital NOC (dNOC) operation within NBCUniversal’s Distribution Operation supporting all linear handoffs (broadcast and streaming). The dNOC proactively monitors key distribution points to maintain high levels of QoS and QoE for external partners and consumers alike. The representative will be responsible for overseeing the daily execution of processes across the content supply chain, including training where required.

The Supervisor will be in charge of managing communication internally and externally, along with clearly communicating goals and objectives to the team on a daily basis.

• Drive and own day‑today execution of team
• Manage reliability and productivity of the team
• Optimize current workflows by identifying gaps and opportunities to streamline
• Maintain overarching documentation and training requirements
• Communicate effectively with internal, external, technical, and non‑technical parties

• Supervise the end‑to‑end distribution of NBCUniversal’s live events and linear channels across a diverse portfolio of products, platforms, and partnerships
• Maintain the set standards of reliability throughout the digital environment by properly overseeing the execution of all designated workflows and adhering to established performance thresholds
• Lead daily operational decision‑making and drive procedural direction
• Onboard new systems and support processes into the operation
• Establish workflow documentation and orchestrate training certifications
• Manage the support preparation and execution for high‑profile events
• Generate performance metrics and analyze issue trends and discrepancies
• Oversee shift scheduling to ensure proper operational coverage
• Maintain maintenance support and communication models
• Develop workflow expertise and communicate knowledge throughout the operation
• Collaborate with Technical Operation peers on delivery assurance to internal and external clients
• Partner with engineering teams to manage terrestrial and cloud distribution architectures
• Create and maintain strong working relationships with external distribution partners

• Bachelor’s degree or related media experience is required
• 3+ years industry, database, or…