Executive Desktop Support Analyst

Vice President of Client Services & Talent Operations at Harvard Partners, LLP

As the Executive Desktop Support Analyst, you will work within a great team supporting desktops, phones, mobile devices, VPN, Citrix Receiver, Office and desktop applications, wireless connectivity, video conferencing, etc.

• Support onsite Executives and other VIP staff
• Create and support desktop/laptop build processes for domestic /global sites.
• Perform software distribution and patch management to Windows PC's and laptops when needed.
• Maintain and order supplies, equipment, and accessories.
• Provide orientation & end user training for client technologies.
• Manage ticketing system daily. Follow up with user until issue is resolved.
• Quickly respond to technical support requests.
• Troubleshoot software and hardware user related issues.
• Track and monitor progress on issues to reduce/eliminate future incidents.
• 24/7 support and extended support hours where necessary.
• Work with other IT functional areas on a day-to-day basis.

• Experience supporting C-Level Executives needs from their corporate office to their home office
• Proficient in Windows 10 / 11, O365, iOS and mobile technologies.
• Experience in Active Directory environments (On-Prem / Azure AD). Cloud experience Azure.
• Experience with Project Management and deploying new technology based upon business needs.
• Experience with pushing images using Auto Pilot.
• Some knowledge with Cisco Switches / Cisco Video Units.
• LANDesk and Power Shell.
• Ability to work independently without oversight.
• Bachelor's Degree and/or Microsoft Certifications.
• 3+ years in a fast-paced environment.
• Ability to work independently with minimal supervision.

Uniondale, NY $55,000.00-$68,000.00 3 weeks ago

Westbury, NY $60,000.00-$75,000.00 4 days ago