Quality Engineering Program Manager

Job Description

Must Have Technical/Functional Skills
We are seeking a Quality Assurance Program Manager to lead enterprise‑scale quality strategy and delivery across multiple banking products and programs. The ideal candidate blends program management rigor with hands‑on automation testing, leadership and deep BFSI domain expertise—especially with Fiserv core banking platforms (e.g., DNA, Signature, bill pay/ACH; card/payment solutions). The role spans test strategy, automation architecture, release governance, vendor coordination, and production quality oversight.

Program Leadership & Strategy

• Own end‑to‑end QA program planning, budgeting, resourcing, and risk management across multiple work streams and vendors.
• Establish enterprise test strategy (functional, integration, E2E, UAT, NFR) aligned to product roadmaps and regulatory milestones (FFIEC, GLBA, SOX, PCI DSS).
• Drive continuous improvement using shift‑left/shift‑right practices and standardized quality playbooks (defect prevention, root‑cause analysis, test data strategies, and release readiness).

Automation & Engineering Excellence

• Architect and scale automation frameworks (UI, API, services, DB) using tools such as Selenium/Web Driver, Cypress/Playwright, Rest Assured/Postman, JUnit/TestNG, and Cucumber/BDD.
• Integrate automated suites into CI/CD (Azure Dev Ops, Jenkins, Git Lab) with quality gates, test impact analysis, and dashboards (Allure/Extent/Report Portal).
• Champion data‑driven testing, synthetic data generation, service virtualization, and environment reliability for predictable, fast feedback.

Banking Products & Fiserv Delivery

• Lead QA planning and integration testing for Fiserv platforms—core banking (DNA/Signature/Premier), payments (ACH/PEP+ or equivalent), card and digital banking channels—covering migrations, conversions, and feature upgrades.
• Coordinate with Fiserv/vendor teams for release notes, defect, and hotfix validation; ensure end‑to‑end traceability from regulatory requirements to test evidence.

Release, Production Quality & Support

• Govern quality for releases and change windows; run go/no‑go, readiness checks, rollback plans, and defect SLAs.
• Oversee production support quality with proactive monitoring, incident RCA, and problem management; ensure hands‑on troubleshooting and data validation as needed.

Compliance, Risk & Audit

• Maintain auditable test artifacts, evidence, and controls; support internal/external audits and model validations.
• Enforce security and privacy test practices (static/dynamic testing inputs, secure configuration, data masking).

Must‑Have Qualifications

• 10–15+ years in software quality, with 5+ years leading multi‑team QA programs in BFSI.
• Proven automation testing leadership (framework design, coding standards, coverage strategy) across UI/API/data layers.
• Strong banking domain experience and familiarity with Fiserv product ecosystems (core banking, payments, digital).
• Demonstrated production support exposure and hands‑on technical skills (SQL, logs, API calls, debugging); coding experience in Java.
• Experience with CI/CD pipelines, Git, and test reporting/observability tools.
• Excellent stakeholder management (business, tech, vendor), communication, and executive reporting.

Nice‑to‑Have / Preferred

• Experience with performance, reliability, and security testing.
• Exposure to large‑scale conversions/migrations, data reconciliation, and parallel run strategies.
• Prior work with OSAT/standardized testing frameworks or similar institutional automation accelerators.

Core Tools & Technologies

• Automation:
  Selenium, Cypress, Playwright, Rest Assured, Postman, Appium (mobile), Cucumber/BDD
• CI/CD & SCM:
  Azure Dev Ops, Jenkins, Git Lab, Git Hub Actions;
  Git
• Test Management:
  Azure Test Plans, HP ALM/Octane, Zephyr, Xray Test Data/DB: SQL Server, Oracle, Postgre
  
  SQL; test data management & masking tools
• Observability:
  Splunk/Sumo Logic, Dynatrace/New Relic, Grafana
• Performance/Security: JMeter/K6; basic SAST/DAST inputs

Banking & Fiserv Domain Scope (Examples)

• Core Banking:
  Accounts, deposits, lending, GL/ledger, teller, client 360, batch/overnight processing
• Payments: ACH, wires, bill pay, card issuing/acquiring, fraud/risk controls
• Digit…