Manager, Marketing Communications, Price & Packaging

Overview

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

How would you elevate customer confidence by simplifying complex pricing and packaging updates? Spectrum seeks a strategic leader to shape and deliver transparent messaging, optimize digital experiences and self-service tools, and partner across teams to ensure customers always understand the value they receive. Join Spectrum and directly influence how customers interact with and perceive our products.

• Create and deliver messaging for pricing and packaging changes that helps customers easily understand updates through clear and transparent communication
• Manage ongoing integrated marketing campaigns that drive retention and reinforce customer value
• Ideate and work cross-functionally to implement tools that automate pricing and packaging updates across customer-facing sites and portals
• Improve and broaden customer access to key service information through enhanced self-service tools, strengthening the overall customer experience
• Optimize customer-facing landing pages to reduce friction, increase comprehension, and guide customers through simpler, more intuitive experiences
• Identify opportunities to reinforce value and upsell where it benefits the customer across all touchpoints

• Office environment
• Travel as required

Required Qualifications

Education

• Bachelor s degree in marketing or related field or equivalent experience

Experience

• 5+ years of marketing and customer experience
• 3+ years of billing and web design familiarity
• 2+ years of experience with workflow tools and automation

Skills

• Understanding of database structures, server tools, and website capabilities.
• Knowledge of best practices for marketing messaging and web design
• Billing and customer experience expertise
• Proficiency in Microsoft Excel and PowerPoint; ability to create executive-ready presentations
• Familiarity with leveraging AI tools for automation and efficiency
• Project management skills

Education

• Master s Degree

Experience

• 2+ years of management or leadership experience
• 2+ years of experience with automation/workflow tools

Skills

• Experience in telecommunications, media, or subscription services
• Familiarity with government-supported programs and compliance requirements

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We re committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Get to Know Us: A qualified applicant s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.