Metadata Coordinator, Gracenote Metadata Verification; Temporary

A+E Global Media offers a work environment where employees collaborate in office 3 times per week. New hires must be commutable to one of our current office locations in New York City, Los Angeles, Chicago, and Stamford, CT. Please refer to the job description for any specific division requirements.

A+E’s Technology team is deep-rooted in the heart of our business. We have great people and great technologies, and together we take on the toughest challenges. As innovators, we choose to iterate, pivot, and adapt quickly. We’ve reinvented the way A+E leverages technology to produce and sell world-class content. We’ve modernized our core solutions and embraced a cloud first approach. Perched on the virtues of our “Technology Code”, we make technology better, create solutions together, and most of all, we have fun with it.

Our team members are motivated individuals who help each other do remarkable things every day. Together we deliver best-in-class solutions that transform the way A+E works. If this sounds like something you want to be a part of, we want to hear from you!

THE ROLE:

Metadata Coordinator, Gracenote Metadata Verification (Temporary)

The Metadata Coordinator will be responsible for overseeing the verification, reconciliation, and ongoing accuracy of program metadata between internal A+E Global Media systems and Gracenote. This role will serve as a primary operational point of contact for Gracenote-related metadata issues, ensuring that program identifiers, episode titles, sequencing, and artwork are accurately represented and aligned across platforms.

The role will also partner closely with internal Technology and Metadata Operations teams to identify opportunities to streamline and automate verification workflows, reduce manual reconciliation, and improve overall metadata quality.

Metadata Verification & Reconciliation:
Perform ongoing verification of program and episode metadata against Gracenote, ensuring accurate alignment of program IDs, episode titles, and episode sequencing.

Airtable Management:
Maintain and manage the Gracenote verification Airtable base used to cross-reference internal and Gracenote identifiers, episode titles, sequencing, verification status, and outstanding discrepancies.

Episode Sequencing Validation:
Review and validate episode sequencing between internal metadata and Gracenote records, identifying mismatches and coordinating corrections when necessary.

Issue Tracking & Resolution:
Open, document, and track Zendesk tickets through Gracenote's support portal for metadata discrepancies and reconciliation requests. Maintain visibility into outstanding issues and follow through to resolution.

Gracenote Relationship Management:
Serve as the operational lead for Gracenote-specific meetings and discussions. Communicate outstanding issues, elevate high-priority discrepancies, provide internal context, and coordinate follow-up actions with Gracenote representatives.

Cross-Functional Collaboration:

Work closely with Metadata Operations, Content Operations, Technology, and other internal stakeholders to investigate and resolve metadata discrepancies that may impact downstream distribution or content discovery.

Documentation & Reporting:
Maintain clear documentation of verification procedures, escalation paths, recurring issues, and workflow requirements. Provide status updates on outstanding Gracenote discrepancies and reconciliation efforts as needed.

• BA/BS Degree preferred or equivalent experience.
• 2-3 years prior experience in the metadata publishing environment is preferred. Gracenote experience a plus.]
• Experience working with entertainment, media, television, or digital content metadata…