IT Support & Systems Administrator

Touch Care | Stamford, CT

Full-Time | Onsite

Touch Care is seeking a hands-on,
AI-fluent IT Support & Systems Administrator to serve as the primary onsite technology resource at our Stamford, CT headquarters.

This person will own the day-to-day employee technology experience—from computer setup, equipment, and new-hire readiness to systems access, troubleshooting, security, and SaaS administration.

We are looking for someone who is highly responsive, organized, and comfortable being the person employees turn to when technology isn't working. Just as importantly, this person should be curious about AI, automation, and how emerging technology can make Touch Care more efficient as we grow.

Own the setup, configuration, deployment, and ongoing support of employee computers

Prepare laptops and equipment for all new hires before Day 1

Set up monitors, docking stations, keyboards, headsets, and other peripherals

Configure Wi-Fi, printers, conference rooms, and other office technology

Troubleshoot laptop, hardware, software, connectivity, audio/video, and peripheral issues

Manage computer replacements, repairs, upgrades, and refresh cycles

Ensure devices meet company security requirements, including encryption, endpoint protection, updates, and required security controls

Maintain accurate inventory of computers, equipment, serial numbers, assignments, and lifecycle status

Recover, wipe, reconfigure, and redeploy equipment when employees leave the organization

Expectation:
Every employee should have a fully configured, secure, and working computer and technology setup from Day 1.

Own and coordinate employee access across Touch Care's growing technology ecosystem, including:

Zendesk + Vitally

• User Setup
• Permissions
• Access
• Troubleshooting

Additional business, productivity, security, and SaaS platforms as Touch Care's technology stack evolves.

Responsibilities include:

Create, modify, and deactivate employee system accounts

Manage permissions and role-based access

Own password, MFA, authentication, and access troubleshooting

Maintain an accurate inventory of systems, users, licenses, and application ownership

Conduct regular user-access and permissions reviews

Coordinate with functional system owners and vendors when more advanced support is required

Identify unused licenses, duplicate applications, and opportunities for system consolidation

Develop standardized processes for provisioning and deprovisioning access

Own the complete IT readiness process for employees joining or leaving Touch Care.

For every new hire:

Partner with Talent/People teams ahead of start dates

Prepare and test all equipment before Day 1

Create Google Workspace credentials

Provision appropriate business systems based on role

Configure MFA and security requirements

Provide onsite Day 1 technology orientation and troubleshooting

Maintain role-based onboarding checklists

For offboarding:

Immediately deactivate accounts and system access

Recover company equipment

Coordinate password/access changes where necessary

Wipe and prepare computers for redeployment

Document completion of all access removal requirements

Serve as the go-to onsite IT resource for the Stamford office.

Troubleshoot hardware, software, systems, connectivity, and access issues

Support conference rooms and meeting technology

Resolve issues directly whenever possible and manage vendor escalation when needed

Track recurring issues and identify permanent solutions

Create documentation and self-service resources for common employee questions

AI fluency is an important competency for this role.

Confidently use generative AI tools in day-to-day work

Use AI to improve troubleshooting, documentation, knowledge management, and employee support

Identify repetitive IT processes that can be automated

Help employees safely adopt approved AI tools

Support access and permissions for AI-enabled platforms

Evaluate emerging technology and potential business applications

Understand responsible AI use, privacy, security, and appropriate handling of company and healthcare-related information

We don't expect an AI engineer. We do expect someone who actively uses AI and looks for opportunities to make IT operations smarter and more efficient.

Support Touch Care's technology controls within a healthcare environment, including:

HIPAA | SOC 2 | Vanta | Access Reviews | Device Compliance | Endpoint Security | SaaS…