Global Head of Technical Claims and Exposure Management

Global Head of Technical Claims and Exposure Management

Join to apply for the Global Head of Technical Claims and Exposure Management role at AXA XL.

AXA XL is an Equal Opportunity Employer.

Location:

UK, US or Europe (global flexibility, home office location to be agreed).

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. Our claims team is dedicated to delivering excellence and continuous improvement, fostering collaboration and customer service. We build a culture of innovation, growth and success.

Responsibilities

Reporting:
Chief Administrative Officer & Global Chief Claims Officer. Reporting directly into this role will be three Global Practice leaders and two colleagues focused on exposure management.

• Globally monitor a portfolio of the largest and most complex losses and potential exposures, ensuring compliance with early warning and large loss protocols. Report insights to Chief Claims Officer, Global Leadership and other stakeholders.

• Lead the Large Loss Governance: develop the Large Loss Framework and its watchlist, ensure consistent claims handling across Business Units and Product Lines, lead round tables and strategy for claims above thresholds, and support reserving and lessons learned.

• Act as a Strategic Business Partner to GCUO leadership, providing insight on portfolio trends, supporting strategic initiatives and partnering with practice leaders.

• Lead investigations of exposures and responses to large losses and catastrophe events that cross business lines and geographies, communicate findings to the broader organization, and manage the Major Event Management response on behalf of the Chief Claims Officer.

• Moderator of the Global Practice community, managing practice leaders and collaborating with business units to share lessons learned and provide guidance on post‑loss analysis and wording.

• Collaborate with Data & Analytics to evolve claims data insights and Key Performance Metrics, presenting to the Quarterly Claims Risk Committee.

What you’ll bring

• Exposure Management: deep experience in major event/catastrophe and exposure management, including tracking and analysis of significant losses and emerging risks.

• Strategic Leadership: a proven track record of leading and inspiring cross‑cultural teams, driving high performance and initiative.

• Claims

Experience:

extensive experience handling complex claims across multiple core business lines (Property/Casualty/Specialty/Financial Lines), knowledge of litigation management and regulatory issues.

• Legal & Regulatory Knowledge: robust understanding of multi‑jurisdictional insurance law and claim regulations.

• Market Knowledge: strong grasp of Americas, UK & Lloyds and APAC & Europe market dynamics and systems.

• Customer Focus: high dedication to service, professionalism and diplomacy in broker and insured relations.

• Effective

Collaboration:

proven ability to build productive relationships across the organization, guiding and seeking input to achieve results.

• Supportive of colleagues: mentoring, coaching and nurturing talent for future growth.

• Outstanding Communication: excellent verbal, written and presentation skills, influencing senior stakeholders with clarity.

• Results‑Oriented: proactive, prioritizing tasks with urgency and quality.

• Continuous Improvement: curiosity to learn and drive innovation in claims capabilities.

• Fluency in English (and preferably a second European language such as French or German).

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and values a diverse and inclusive workforce. We encourage all applicants to bring their whole selves to work and pursue their potential.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion, with 20 chapters worldwide.

• Robust support for flexible working arrangements.

• Enhanced family‑friendly leave benefits.

• Named to the Diversity Best Practices Index.

• Signatory to the UK Women in Finance Charter.

Total Rewards

Our reward program covers health, wellbeing, lifestyle and financial security, offering competitive compensation and inclusive benefits that evolve with you.

We…