Product Ops Specialist

Gartner Peer Community is an influential network of business leaders where they discuss key challenges, exchange insights, and make critical business decisions. As a Product Operations Specialist, you will play a key role in driving user engagement, participation, and growth across the community, ensuring members have a valuable experience where they can learn from peer perspectives.

This role sits at the intersection of product operations, community growth, and client engagement. You will leverage data, experimentation, and targeted outreach to increase platform adoption, foster meaningful discussions, and improve the overall user experience. Success in this role requires a strong blend of analytical thinking, stakeholder management, communication, and operational excellence. You will work closely with Product, Engineering, Content, and Business teams to enhance community experiences and drive strategic business outcomes.

• Drive user engagement by encouraging existing members to visit the platform, contribute content, participate in discussions, and share their expertise through targeted outreach and engagement initiatives.
• Grow the community by identifying and reaching out to prospective users through internal databases, business intelligence tools, and targeted campaigns.
• Monitor and analyze key engagement, adoption, and community health metrics to identify trends, uncover opportunities, and measure success.
• Translate data insights into actionable recommendations that improve user experiences, operational processes, and community growth.
• Design, execute, and evaluate experiments focused on increasing user engagement, content contributions, and platform adoption.
• Manage and triage unanswered questions, member requests, and community support needs to ensure a high-quality user experience.
• Plan, configure, and execute surveys and benchmarking initiatives, including outreach strategies to achieve participation goals.
• Partner with cross-functional stakeholders to align community initiatives with business objectives and product priorities.
• Create compelling communications and engagement content tailored to different user segments and business needs.
• Support operational processes and campaign execution to drive measurable outcomes across the Gartner Peer Community.

• Bachelor's degree or equivalent; degrees in Business, Economics, Marketing, Communications, English, or related fields are preferred.
• 2-3 years of relevant experience in Product Operations, Product Management, Community Management, Growth, Marketing, Customer Success, or a related function.
• Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and develop actionable recommendations.
• Experience with analytics and user behavior platforms such as Google Analytics, Amplitude, Full Story, or similar tools.
• Experience translating user behavior and engagement data into insights that drive product, content, and community growth strategies.
• Familiarity with SEO (Search Engine Optimization) principles and best practices, including content discoverability, keyword optimization, organic traffic analysis, and search performance monitoring is a plus
• Advanced proficiency in Microsoft Excel and PowerPoint for analysis, reporting, and executive presentations.
• Excellent written and verbal communication skills with the ability to engage diverse audiences and stakeholders.
• Experience with email marketing and campaign tools such as Eloqua, Lemlist, Mailchimp, or similar platforms.
• Strong stakeholder management skills and the ability to collaborate effectively across Product, Engineering, Content, Marketing, and Business teams.
• Passion for building engaged communities and leveraging data-driven approaches to enhance customer experiences and drive growth.

• Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more!
• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities

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