Security Guard

New Covenant Center, a soup kitchen/food pantry located at Catholic Charities Stamford, is seeking a full-time, benefits-eligible, Security Guard. This position is responsible for maintaining a safe, respectful, and welcoming environment for guests, staff, volunteers, and visitors. This is an unarmed security position focused on prevention, communication, and situational awareness. This is an unarmed security position focused on prevention, communication, and situational awareness.

This position plays a critical role in ensuring safety through proactive observation, guest accountability, early intervention, and de-escalation techniques rather than enforcement or force. The Security Guard works during the location’s regular business hours and supports daily operations by monitoring access to the building, ensuring proper guest check-in and check-out procedures, and maintaining a visible, professional presence.

• Monitor building entrances, common areas, dining spaces, and surrounding grounds to ensure a safe and orderly environment during business hours.
• Ensure all guests are properly checked in and checked out of the building in accordance with Catholic Charities Stamford procedures.
• Identify and assess potentially unsafe or suspicious behavior and take preventative, non-confrontational action before situations
• Use de-escalation techniques to manage conflicts, disturbances, or disruptive behavior calmly and respectfully.
• Maintain a visible, approachable presence that promotes safety while reinforcing Catholic Charities Stamford values of dignity and respect.
• Respond promptly to incidents, concerns, or emergencies and notify the Director or appropriate staff as required.
• Enforce Catholic Charities Stamford policies and procedures consistently and respectfully.

• Interact professionally and courteously with guests, staff, volunteers, and visitors at all times.
• Demonstrate comfort and competence working with a diverse population, including individuals experiencing homelessness.
• Provide guidance and assistance to guests as needed while maintaining appropriate professional boundaries.
• Support staff during high-traffic periods, meal service, or special programming to ensure smooth operations.
• Other duties as assigned.

• Observe and document incidents, safety concerns, or unusual activity clearly and accurately in accordance with Catholic Charities Stamford procedures.
• Complete incident reports and logs as required, ensuring timely and thorough documentation.
• Communicate effectively with staff and leadership regarding security-related matters.
• Utilize basic technology (guest tracking systems, incident reporting tools, email, or security monitoring systems) to support security operations.

• High school diploma or equivalent required.
• Prior experience in security, public safety, military, or law enforcement preferred.
• Experience with incident reporting or documentation preferred.

• Demonstrated training or experience in de-escalation and conflict resolution.
• Bilingual in English and Spanish preferred.
• Strong situational awareness and observational skills.
• Ability to stand and walk for extended periods while performing security duties.
• Basic technology skills for communication and reporting.
• Ability to remain calm, courteous, and professional in high-stress situations.
• Comfortable working with a diverse population, including individuals experiencing homelessness.

• Personally committed to the mission, goals, and objectives of Catholic Charities.
• Participate in required training, including de-escalation, safety, and procedural instruction.
• Maintain punctuality and reliability throughout scheduled shifts during open business hours.
• Flexible and adaptable to changing needs in a dynamic nonprofit environment.

The current rate for this position is $28-$32/hour.

Catholic Charities is an Equal Opportunity Employer