SSH Residential Advocate PT EO

Reports to :
Assistant Director D epartment:
Residential Services

Original Date:
December 2020 Revised Date:
January 2026

FLSA Status:
Non-Exempt Travel Requirements: 2 0%

The Residential Advocate is responsible for maintaining a safe, secure, and supportive residential environment for adults and children residing in Safe House locations. This role provides supportive counseling, advocacy, safety planning, crisis intervention, and educational services to survivors of domestic violence. The Residential Advocate works collaboratively with internal departments and external community partners to ensure residents’ immediate and long-term needs are met while upholding the mission, vision, and policies of the organization.

• Provide ongoing emotional support, advocacy, and crisis intervention services to Safe House residents.
• Assist with case management, including advocacy related to housing, financial stability, safety planning, and access to resources.
• Provide information and referrals to community resources such as healthcare, mental health services, housing programs, public transportation, legal assistance, immigration services, food and clothing resources, schools, childcare, youth services, job training, and employment opportunities.
• Educate clients about the Victim Compensation Program and connect them with appropriate staff for application completion.
• Support and advocate for survivors of domestic violence to promote safety, empowerment, and positive outcomes.

• Conduct initial screenings and intake documentation for new Safe House residents and individuals contacting the crisis hotline.
• Answer hotline and LAP line calls, providing crisis support, safety planning, referrals, and appropriate follow-up.
• Maintain accurate, timely service records, statistical data, and narrative reports in accordance with federal and state guidelines.
• Distribute and collect client satisfaction surveys upon program exit or fiscal year-end.

• Ensure the safety and security of residents at Safe House and hotel locations.
• Monitor and document resident compliance with program rules, including cleanliness, sign-in procedures, and program guidelines.
• Take initiative to address hazardous situations within the Safe House, including interior and exterior areas.
• Assist with maintaining cleanliness and organization of the Safe House, including garbage removal and proper storage of donations.
• Provide the same level of support and advocacy to clients placed in hotels as those residing in the Safe House.
• Work collaboratively with other departments to coordinate services and meet client needs.
• Participate in weekly case conferences, staff meetings, and organizational trainings .
• Assist with conflict resolution among residents, encouraging respectful communication and problem-solving.
• Coordinate and implement Safe House activities, including holiday events and children’s programming.
• Take initiative to meet clients’ immediate needs, which may include travel to obtain essential items such as medication, diapers, or household supplies.

• Adhere to established Safe House procedures, policies, and processes at all times.
• Maintain Domestic Violence Counselor certification, completing a minimum of six (6) hours of annual training related to domestic violence advocacy and job enhancement.

• Bachelor’s Degree preferred in a related discipline preferred. High school diploma or equivalent required; relevant coursework or degree in social work, human services, or a related field preferred.
• Fluency in Spanish preferred.
• Completion of a 20-hour certification training,…