Customer Service Advisor

Customer Service Advisor – Calor Gas Ltd

Join to apply for the Customer Service Advisor role at Calor Gas Ltd

Coryton, Essex
12‑Month Fixed Term Contract
£25,185 per annum + London Allowance

Join Our Customer Experience Team at Calor Gas
Are you a proactive and personable individual with a passion for delivering exceptional customer service? Calor Gas is looking for an enthusiastic Customer Service Advisor to join our Customer Experience team in Coryton. In this role, you’ll act as a first point of contact for customers—resolving queries over the phone and in writing, often at first contact.

Our contact centre operates Monday to Friday, 8:00am – 8:00pm
, with shift patterns allocated on a rotational basis. You’ll receive advance notice of your scheduled shifts.

• Saturday shifts: 9:00am – 1:00pm (on a rota basis)
• Bank Holidays: 9:00am – 5:00pm (on a rota basis)

• Respond to inbound and outbound customer calls, providing timely and effective support.
• Process customer orders and handle account administration with accuracy.
• Promote Calor’s products and services during customer interactions.
• Investigate and resolve customer complaints in line with company policies and service standards.
• Achieve individual and team performance targets and KPIs.
• Collaborate across departments to ensure a smooth and efficient customer experience.
• Contribute ideas and support improvements in service processes and customer satisfaction.
• Maintain accurate, secure, and up-to-date customer records.

• Strong communication and interpersonal skills, with a customer‑focused approach.
• A sense of ownership and pride in delivering high‑quality work.
• Ability to stay organised and work effectively under pressure.
• Meticulous attention to detail.
• Familiarity with Microsoft Office; experience with SAP is advantageous.
• Comfortable working in a high-volume, fast‑paced environment.

• 25 days of annual leave
• Holiday Purchase Scheme
• Private Medical Insurance
• Company Pension Scheme
• Free Onsite Parking
• Staff Discounts on Calor Gas

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