Import​/Customs Operator

Streamline Recruitment are currently recruiting for an experienced Import / Customs Operator to join a small, friendly and well‑established freight forwarding team in Stanford Le Hope.

This is an excellent opportunity for someone with strong customs clearance and import forwarding experience who enjoys a varied role. Working as part of a close‑knit team, you will be involved in all aspects of the operation, supporting different departments and gaining exposure to a wide range of freight forwarding activities.

• Complete import customs clearances for road, sea and air freight shipments.
• Accurately process customs entries using CDS, ensuring compliance with HMRC regulations.
• Manage import shipments from booking through to final delivery.
• Liaise with customers, overseas agents, hauliers, shipping lines and airlines to ensure the smooth movement of cargo.
• Arrange and coordinate road, sea and air freight shipments, with a particular focus on imports from the USA, China and India.
• Ensure all customs and shipping documentation is completed accurately and within required timescales.
• Handle CNS, Destin8, ORP and IRP procedures as part of daily operations.
• Monitor shipment progress and proactively resolve any delays or issues.
• Provide customers with regular shipment updates and a high level of service.
• Calculate and process duties, taxes and associated charges where required.
• Ensure compliance with customs legislation and company procedures at all times.
• Support colleagues across the wider forwarding operation and assist in other areas of the business when required.

• Previous experience within freight forwarding and import customs operations.
• Strong understanding of import customs clearance procedures for road and sea freight.
• Fully conversant with CDS, CNS, Destin8, ORP and IRP procedures.
• Good knowledge of import freight forwarding processes across road, sea and air freight.
• Experience handling shipments from the USA, China and India would be advantageous.
• Excellent organisational skills with the ability to manage multiple shipments simultaneously.
• Strong communication skills and a customer‑focused approach.
• Ability to work effectively both independently and as part of a team.
• Multifreight experience would be advantageous but is not essential.

• Salary of £31,000 - £35,000 depending on experience.
• Monday to Friday working hours, 09:00 - 17:00, with occasional overtime.
• Opportunity to join a supportive and experienced freight forwarding team.
• Ongoing training and development opportunities.
• Regular team socials, work events and team‑building activities.

If you're an experienced freight forwarding professional looking for a varied role within a friendly team environment, we'd love to hear from you.