Patient Admin Specialist; PAS) Stanford, California | Robert Half

Patient Admin Specialist (Pas)

We are looking for a Patient Admin Specialist (PAS) to support front-office operations in an outpatient clinic in California. This contract position focuses on delivering a welcoming patient experience while coordinating registration, appointment flow, and administrative support for daily clinic activities. The role works closely with providers and internal teams to manage scheduling needs, respond to non-clinical inquiries, and keep essential records and communications organized.

Responsibilities:

• Welcome patients at the front desk, guide them through check-in and check-out, and address routine questions about visits, payments, and scheduling.
• Coordinate new patient intake and surgery-related appointments while aligning calendars with provider preferences and clinic availability.
• Respond to non-clinical patient messages and CRM inquiries, resolving routine concerns and forwarding urgent or complex matters when needed.
• Support physician-patient communication by using approved reference materials, templates, and office tools to share accurate non-clinical information.
• Maintain clinic documentation by processing forms, updating directories and databases, and keeping records current and accessible.
• Handle incoming faxes, mail, and filed materials to ensure clinic documents are distributed, stored, and tracked appropriately.
• Monitor front-office workflows and contribute to service standards by providing timely, attentive assistance throughout the patient visit.
• Assist with general administrative coordination tied to the daily operation of the clinic, including communication across staff and departments.