Assistant Director of Student Residential Services

Assistant Director Of Student Residential Services

The Stanford Graduate School of Business Facilities and Hospitality Department is seeking an enthusiastic Assistant Director of Student Residential Services to join our collaborative team supporting our 24/7 residential operations. This fully onsite, non-live-in leadership position is ideal for an experienced hospitality or residential services professional who excels in a fast-paced, dynamic environment and is dedicated to delivering an exceptional residential experience.

Reporting to the Director of Hospitality Services, you will lead a team of three Residential Service Coordinators and oversee the day-to-day student residential experience across the GSB's Schwab Residential Center and Jack McDonald Hall.

In this role, you will oversee residential operations from student onboarding and housing assignments through move-in, community communications, issue resolutions, and student move-out. You will analyze occupancy, rental, and resident experience data to inform operational decisions, identify opportunities for improvement, and support revenue and inventory goals. You will also develop and implement residential policies, processes, and training while partnering closely with GSB and University departments, including Stanford R&DE Housing, GSB Admissions, the MBA Program, Graduate Life Office, and Office of Accessible Education.

As a key representative of GSB Hospitality Services, you will build strong relationships with students, colleagues, vendors, and campus partners to ensure a welcoming, safe, and well-managed residential community.

The regular work schedule for this position is Tuesday through Saturday. To support our around-the-clock residential operations, this position requires 24-hour response availability seven days per week for emergency situations. If you are an optimistic, organized, service-oriented leader with strong judgment, excellent communication skills, and a passion for hospitality and student services, we would love to hear from you.

Core Duties:

• Coordinate daily activities of assigned shop(s), including: scheduling and assigning work to staff and directing and leading workers in completing assigned work; monitoring work and project activity progress, making necessary changes; completing performance evaluations of assigned staff; performing quality assurance checks, and coordinating health and safety programs and training.
• Track budget for area of responsibility, and provide time and workforce needs and estimates to higher level management based on cost analyses, ensuring work is completed according to stipulated price and agreement.
• Implement, interpret, and manage policies and procedures pertaining to operations and facilities management.
• Manage service contracts as applicable.
• Coordinate activities, construction, and renovation with Stanford staff, subcontractors, and/or vendors. Support assigned project activities; ensure compliance with larger unit goals.

Minimum Education and Experience

A combination of education, training and experience performing responsibilities similar to those listed above.

Knowledge, Skills and Abilities:

• Ability to coordinate daily activities including work scheduling, quality assurance, program validation, monitoring of maintenance activities, and supervision of personnel.
• Demonstrated experience working with subcontractors/vendors and demonstrated ability to monitor project activities and ensure compliance with internal/external regulations.
• Demonstrated experience analyzing and interpreting policies.
• Knowledge of environmental and safety rules, regulations, and policies. Ability to conduct job site inspections to ensure compliance.
• Ability to follow written and verbal directions and communicate those instructions to others.