Security Officer, Overnight, Part-time Park Hotel

Rooms Regular Part Time Stanford Park Hotel LLC, Menlo Park, CA, US

Salary Range: $26.78 To $26.78 Hourly

The Stanford Park Hotel has earned the #1 traveler reviewed position on Trip Advisor since 2000. We offer retreat-like amenities and our friendly and knowledgeable team will ensure our guests have a memorable stay.

We are seeking a Part-time Overnight Security Officer to join our outstanding team of service professionals.

Our Security Officers are focused on protecting our guests, associates and hotel at all times. They perform protective and enforcement functions in a courteous and professional manner, handle emergencies, undesired conduct, disturbances and threats of life and property. Their mission is to maintain a safe and secure environment for everyone to enjoy.

• Responds to and investigates complaints, accidents, thefts, property loss and unlawful activities.
• Spends the majority of shift patrolling the interior and the perimeter of the Hotel to observe and identify potential security and safety risks or undesirable conditions.
• Follow all safety, hygiene and cleanliness protocols at all times.
• Responds immediately to life threatening emergencies and follows proper emergency procedures.
• Responds immediately to all sounding alarms and follows proper emergency procedures.
• Regularly communicates with PBX and other departments via two-way radio.
• Promptly answers the Security Office telephone within three rings using the correct daytime greeting and proper telephone etiquette.
• Communicate details of any incident to Management immediately.
• Interacts with all guests and associates in a friendly, courteous and professional manner.
• Watches for suspicious persons entering and exiting the property or loitering around the building.
• Distributes Hotel keys and maintains key inventory.
• Ensures all Security Officer's administrative tasks are accurately completed by the end of the shift.
• Writes clear and concise reports, which include all relevant facts, follow up investigations and general information.
• Reports are to be completed by the end of the shift.
• Monitors entrance and exit of vendors, visitors, and contractors and off duty associates.
• Provides information to the Guest regarding the Hotel and its services, such as outlets hours, local attractions, etc.
• Completes a shift log report, entering all pertinent information from his/her shift.
• At the beginning of the shift reviews the logbook, memos and the daily function sheet.
• Interrogates persons to detect infringements and investigates disturbances, complaints, thefts, vandalism, and accidents.
• Assists Management and Enforcement Officers in emergency situations and follows all Hotel emergency procedures.
• Delivers and places guest folios under the guestroom door for guests who are scheduled to check out. (During the graveyard shift.)
• Ensures all Hotel policies and procedures are enforced.
• Assists in performing Bell, Housekeeping, Valet and Engineering duties.
• All other duties as assigned by the Supervisor.

Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action up to and including termination.

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the Hotel.

Upon employment, all associates are required to fully comply with the Hotel rules and regulations for the safe and efficient operation of the facility.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Able to respond to a critical situation and has a clear understanding of all emergency procedures.
• Ability to write clear and concise reports and all other correspondence which include all relevant facts and general information regarding any incidents which may have occurred during his/her shift.
• Ability to effectively communicate information regarding any critical incidents to Management and other associates of the…